Part Time Financial Services Representative - Central Park Branch

Company: Msufcu
Location: Okemos
Posted on: November 18, 2021

Job Description:

Essential Duties and ResponsibilitiesBranch EmployeesAssist members in a friendly, professional manner, and support the Credit Union's mission statementDemonstrate flexibility and a positive attitude when faced with complex situationsAnalyze, research and resolve problems and discrepanciesUse knowledge and judgment to protect members and the Credit Union from lossUnderstand and comply with federal and other regulations relating to financial products and services as well as MSUFCU policies and procedures and regulations pertaining to the Bank Secrecy ActFollow safety and security procedures regarding robbery and emergency situations, third party access to secure areas, and communicate suspicious activity to management.Participate in training activities to ensure compliance with Credit Union policies, state and federal regulationsManage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledgeActively participate in Credit Union initiatives and promotions and achieve assigned financial service goalsTake on risk and utilize lending and disbursal limits commensurate with levelCounsel current and prospective members about Credit Union products and servicesPerform other duties and assist fellow employees, as assignedFinancial Services Representative I:Process basic member transactions and maintain a balanced cash drawer; utilize proper cash handling proceduresComplete member requests and transactions with accuracyEstablish relationships with members and seek opportunities to offer products and servicesRecord detailed notes to document member interactions, complex situations, and transactions to minimize lapses in employee communication or member serviceManage the traffic flow of members with a sense of urgency to provide minimal wait timesAnswer calls in a timely and professional mannerAll of the Branch Employees duties and responsibilitiesFinancial Services Representative II:Develop a basic knowledge of consumer loans, new account applications, IRAs, and specialty accounts with support from othersProcess new account applications and offer additional products and servicesInterview members and ask detailed questions to offer solutions that balance member needs with Credit Union riskCommunicate with members through the new account onboarding process and actively follow up to secure loan funding and discuss additional products and servicesDocument new account and loan applications using detailed notes to support a recommendationAssist members by phone in a friendly and professional mannerDemonstrate accuracy to ensure member satisfactionTroubleshoot and resolve issues with recyclers and coin machinesAll of the All Branch Employees and FSR I duties and responsibilitiesLoan Officer I:Take ownership of complex transactions with confidence, knowledge, and creativityApprove and process consumer loans, new accounts, IRAs, and specialty accounts independently while making recommendations for counteroffer or denialProvide financial education to assist members with solutions to achieve their financial goalsAll of the All Branch Employees, FSR I, and FSR II duties and responsibilitiesLoan Officer II:Become a known resource throughout the branch by assisting members and coworkers with greater depth of knowledge of products, services, and procedures including IRAs and specialty accountsDevelop basic knowledge to process, review, and close home equity loansProvide signature guarantee services and ensure requests have all required documentationReview member applications and provide decision-making assistance to coworkersShare knowledge and present ideas gained from opportunities such as collaborative groups, committees, and department shadowsAll of the All Branch Employees, FSR I, FSR II, and Loan Officer I duties and responsibilitiesLoan Officer III:Process, approve, and close home equity loans independentlyAssist members and coworkers with greater depth of knowledge of products, services, and procedures, becoming a known resource throughout the branchesAssist with training others in the branchRecognize and seek opportunities to assist others with complex issuesDevelop, monitor, and garner participation for branch promotions to support Credit Union goalsLead and actively support others through trainings, promotions, decision-making, and risk assessmentIdentify opportunities and make suggestions for process improvementsSupport Credit Union direction while helping others understand the purposeEngage and motivate peers in achieving personal and branch goals with a supportive strategyAct as in-charge person within the branch in the absence of managementAll of the All Branch Employees, FSR I, FSR II, Loan Officer I, and Loan Officer II duties and responsibilitiesSenior Loan Officer:Apply and share advanced knowledge of consumer loans, new accounts, and specialty accounts independently while actively mentoring others to do the sameAssist members and coworkers with greater depth of knowledge of products, services, and procedures, being a known resource throughout the Credit UnionAssume risk and utilize lending limits commensurate with level while actively guiding coworkers in decision-makingHandle member complaints and take appropriate action to resolve themAll of the All Branch Employees, FSR I, FSR II, Loan Officer I, Loan Officer II, and Loan Officer III duties and responsibilitiesKnowledge, Skills and AbilitiesFinancial Services Representative:Effective communication skillsInterpersonal skillsAnalytical skillsTyping skills with emphasis on accuracyMath and general clerical aptitudeSales skillsAbility to multitask and prioritizeAttention to detailPossess knowledge of Credit Union systems, products, services and proceduresReliability and dependabilityConflict resolution skillsCompletion or pursuit of Bachelor's degree preferredFinancial Services Representative II:Advanced sales skills with the ability to demonstrate these skills to othersFunctional knowledge of Credit Union systems, products, services and proceduresDevelop an understanding of risk managementAll of the FSR I knowledge, skills, and abilitiesKnowledge of credit reports, interviewing and information gathering for underwriting decisions, Credit Union lending policy and guidelines, and state and federal regulationsLoan Officer I:Advanced analytical skillsStrong sales skills with the ability to develop these skills in othersPossess an understanding of risk managementAdvanced knowledge of Credit Union systems, products, services and proceduresAll of the FSR I and FSR II knowledge, skills, and abilitiesLoan Officer II:High level of sales skills with the ability to develop these skills in othersComprehensive knowledge of Credit Union systems, products, services and proceduresLeadership skills to mentor and train othersDemonstrate independent thinking and an understanding of risk managementWork independently and meet deadlines with minimal supervisionAll of the FSR I, FSR II, and Loan Officer I knowledge, skills, and abilitiesLoan Officer III:Ability to work and effectively collaborate in a group settingProven ability to make complex decisions and mentor others to do the sameDemonstrate the ability to motivate and influence othersExpert knowledge of credit reports, interviewing and information gathering for underwriting decisions, and a proven history of good lending and member service decisionsAbility to handle and resolve conflictLeadership skills to maintain branch operations in the absence of managementAbility to present information effectively to the branch employees and othersAll of the FSR I, FSR II, Loan Officer I, and Loan Officer II knowledge, skills, and abilitiesSenior Loan Officer:Contribute to employee development and culture throughout the branch networkAbility to apply holistic understanding of credit union strategies and overarching visionAll of the FSR I, FSR II, Loan Officer I, Loan Officer II, and Loan Officer III knowledge, skills, and abilitiesPhysical Demands and Work EnvironmentRequired to sit, stand, walk; talk and hear; and interact with office equipment.Ability to lift up to 50 pounds.Normal office environment where there is minimal discomfort due to temperature, dust, noise and other factors.Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)by Jobble

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