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Collection Specialist III

Company: Integrated Resources, Inc
Location: Lansing
Posted on: January 12, 2022

Job Description:

Job Description

Dispute and Collections Representative ***, MPS Division, North America
PAY RATE: *** - ***
MAX CUSTOMER BR: ***
8 AM - 4:30 PM
TEMP TO HIRE POSSIBILITY

The opportunity:
The Dispute and Collections Representative will actively manage an A/R portfolio of national customer accounts within the corporate accounts team. This role is responsible for researching and reconciling customer disputes, payments, credits, invoices, and contracts to reflect the proper status and balance of the customer's account receivable and ensure timely payment recovery on invalid short payments/claims. Position handles significant high volumes of transactions which requires fast decision making and a self-starter requiring minimal supervision. Analyze historical customer payments and disputes to derive issues, trends and root cause analysis using multiple systems and customer supplied information. This is a critical role in reducing Accounts Receivable exposure by ensuring assigned portfolio is pro-actively monitored, and collections/issue resolution efforts are prompt, effective and according to company policy and procedures. The Dispute and Collections Representative is ultimately tasked with ensuring the companys cash flow and risk are maintained at acceptable levels.

Key Responsibilities:
Develop and maintain positive working relationships with all internal/external customers within assigned A/R portfolio
Monitor and track the daily analysis of billing discrepancies, past due invoices, customer disputed invoices/short-payments and unapplied cash on a very high volume-based activity
Identify billing discrepancies (EDI/ Third Party Portal/ Electronic billing/ 3-way match), disputes and transaction issues preventing payment, address and facilitate resolution to maximize cashflow and minimize accounts receivable delinquency
Prioritize collection calls, account reconciliations, disputes and/or discrepancies to be resolved
Follow-up on previous collection and dispute resolution efforts to ensure payments are received within the agreed payment terms
Record detailed notes of all collection activity related to customer accounts and document root causes at transaction level
Maintain weekly, bi-weekly, and monthly spreadsheets/department account reporting (includes record of disputes, internal/external customer correspondence, actions taken and escalation points).
Keep management informed of all potential risk exposure discovered during collections process
Collaborate and interact cross functionally with varying levels of business stakeholders and management at local plant/mill and sales level to obtain necessary information to resolve aged A/R balances
Recommend accounts for final demand, write-off, bad-debt reserve, and/or payment plans
Report risk exposed accounts for credit review to credit department
Meet and exceed monthly cash flow targets determined by management
Performs other job duties as assigned

Relevant Education and/or Requirements for this role include:
Associate or Bachelors Degree in Business or a related field preferred
5 years of experience working with large corporate ERP such as JDE or Oracle
5 years customer service, dispute resolution, cash application research/ analysis, account reconciliation and/or overall Accounts Receivable experience in a large manufacturing company
High degree of comfort with numbers, and reconciliation of transactions and balances
Awareness and understanding of SOX audit requirements in a publicly traded company
Knowledge of MS Office Software applications, including Excel. Must exhibit intermediate Excel skills at a minimum
Must be able to work independently with initiative in a fast-paced environment
Excellent communication and interpersonal skills, with the ability to work with all levels of department management and with customers in a highly professional manner

What we offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Keywords: Integrated Resources, Inc, Lansing , Collection Specialist III, Accounting, Auditing , Lansing, Michigan

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