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Company: Sparrow Health System
Location: Lansing
Posted on: May 20, 2023

Job Description:

Job Opportunity

Job ID:38658 Positions Location: Lansing, MI Job Description General Purpose of Job:

Positions Location: Lansing, MI

Job Description

General Purpose of Job:
Ensure that all Outreach Associates are knowledgeable for phlebotomy and the billing, compliance, and order-entry requirements for the Outreach Program through the development and implementation of a formalized training and education program. The Outreach Education Specialist (OES) will work with Laboratory management and appropriate individuals in each specialty to ensure the accuracy of, and to secure approval for the training materials.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

  • Develop and maintain a comprehensive order entry, billing and compliance training program for Care Givers, both existing and new.
  • Train new and existing Care Givers on the specific data entry requirements for all insurance carriers in the Sparrow service area so that claims can be submitted.
  • Train and monitor Outreach Phlebotomists in proper venipuncture procedure.
  • Draft new or revise existing written departmental policy and procedures consistent with the department compliance plan, payer regulations, and the requirements of PFS and admitting, for approval by the Outreach Supervisor or Manager.
  • Provide initial education and retraining, when required, to the Laboratory Care Givers performing the admitting and order/entry process and phlebotomy and document follow up training on all new Care Givers working in the laboratory draw sites.
  • Develop and maintain a competency test for Care Givers in order to evaluate knowledge and understanding of policies, procedures and compliance.
  • Detect errors by maintaining documentation related to performance, reviewing error reports and audits.
  • Based on errors detected, recommend retraining needed for the Department or individual Care Givers.
  • Attend meetings and present information to Departments within the Laboratory as required.

    Fill in, as required, on special projects or for staff vacancies, as determined by the Outreach Manager and/or Supervisor of Outreach Draw Stations

    Job Requirements

    General Requirements
    * Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. * Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). * Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. * Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). * Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.

    Work Experience
    * Three years' experience as an Outreach Laboratory Site Leader

    * Associate degree

    Specialized Knowledge and Skills
    * Excellent communication skills (written, oral and listening) * Experience in training and education required. * Some knowledge of various third party and governmental billing regulations * General knowledge of information systems and their application to the Laboratory required * Documented excellent attendance record * Software skills in general office e products (Microsoft Office and Excel), preferred

    Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

    Job Family


    Degree Type / Education Level


    Sparrow Hospital

    Experience Level
    Under 4 Years

Keywords: Sparrow Health System, Lansing , EDUCATION SPCIALIST-OUTRCH LAB, Education / Teaching , Lansing, Michigan

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