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Capacity Engineer

Company: ServiceNow, Inc.
Location: Lansing
Posted on: September 22, 2022

Job Description:

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world cant wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies. Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.The ServiceNow Capacity Planning Engineers primary responsibility will be to work with the Infrastructure Capacity Management Team to develop automated data collection, reporting, and modeling for key initiatives. We are looking for someone to drive faster operational readiness, reducing failure scenarios and probability, and increasing capacity while reducing cost per capacity unit. The role will become a key subject matter expert in contributing to ServiceNows annual Infrastructure Capacity budget and long-range planning.What you get to do in this role:

  • Modeling internal customer and infrastructure growth of various utilization metrics; CPU and Memory consumption, storage, network, etc.
  • Infrastructure delivery coordination: help manage capacity delivery schedules and use data-driven analysis to model various deployment scenarios
  • Work with Infrastructure Capacity Management and Service Owners to ensure accurate monitoring and reporting tools are in place
  • Perform annual and ad-hoc customer level analyses to develop service level SLAs and budget planningTo be successful in this role you have:
    • At least 2+ years of hands-on experience in an analytical role
    • Comfortable working with CentOS or equivalent OS
    • Strong critical thinking and analytical reporting skills
    • A rich knowledge of both ITIL and ITSM disciplines is required
    • Thrives in a fast-paced work environment juggling multiple priorities
    • Excellent verbal and written communication skills
    • Knowledge of scaled infrastructure services spanning servers, storage, network, security and cloud
    • Experience working with ServiceNow is a plus
    • Experience with VMware or other virtual computer technologies
    • Strong experience in VMware VROPs as well as experience with Tableau, Splunk, ElkServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .Work personasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. Required in OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.Flexible A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

Keywords: ServiceNow, Inc., Lansing , Capacity Engineer, Engineering , Lansing, Michigan

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