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Service Sales Technician

Company: The Shyft Group
Location: Charlotte
Posted on: September 24, 2022

Job Description:


The Service Sales Technician position is responsible for generating work for the service shop, while establishing and maintaining exceptional relationships to help promote The Shyft Group brand for the company's various product lines including, but not limited to, emergency response bodies and chassis, motorhome chassis, and specialty vehicles.


  • Actively sell service and maintenance contracts, product warranty opportunities, etcetera to generate work and revenue for the service shop
  • Manage working relationship and sales approvals with multiple payees, such as customers, extended warranty companies, and OEMs
  • Utilize appropriate levels of empowerment to "Do the Right Thing" for our customers
  • Embrace the opportunity to be the face of the company
  • Write up complete and accurate bids and estimates
  • Develop and work a constant bank of leads and prospects for service / sales opportunities
  • Serve as backup for front office duties such as service writing and customer complaint verifications
  • Lead and direct on the climate of the customer and share market ideas, such as those to help promote both company and the garage
  • Establish and maintain an aggressive performance log, illustrating leads, prospects, closed sales, and all open deals
  • Communicate any warranty support / discussions with Customer and Product Support (CPS) to ensure proper documentation
  • Assist technicians with obtaining technical documentation needed for repairs
  • Create and maintain shop related process documentation in accordance with ISO standards
  • Support the creation of SRTs for repetitive jobs
  • Manage expenses within approved budget constraints
  • Communicate with cross-functional teams (engineering, materials, purchasing, sales, etcetera) to resolve issues
  • Work in proximity with customers, dealers, and OEMs, as needed
  • Solve complex problems with minimal assistance
  • Other tasks as assigned

    • High school diploma or GED required
    • Associates degree in business preferred
    • American Service Writing preferred
    • 8 to 10 years experience in Sales or Service in the Automotive or Heavy Duty truck industry
      About The Shyft Group

      The Shyft Group (NASDAQ: SHYF) is North America's leader in specialty vehicle manufacturing, assembly and upfit for the commercial, retail and service specialty vehicle markets.

      The Shyft Group and our brands are as driven as our associates. Every person behind our badge is given the tools they need to make a positive contribution to the company, their community, and their families. Across eight go-to-market brands, in ten states and two countries, we have over 3,000 dedicated employees working as one to lead with innovation, ingenuity, and a dedication to quality craftsmanship.

      The Shyft Group rebranded in 2020 to reflect a new focus on high-growth end markets to help ensure long-term profitable growth. Our name and renewed focus reflect the action, speed, and agility we offer the commercial vehicle industry through our growing roster of brands - Utilimaster , Royal Truck Body , DuraMag , Strobes-R-Us , Spartan RV Chassis , and Builtmore Contract Manufacturing .

Keywords: The Shyft Group, Lansing , Service Sales Technician, Engineering , Charlotte, Michigan

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