Lead Business Process Engineer
Company: Highmark Health
Location: Lansing
Posted on: March 19, 2023
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Job Description:
Company :
Highmark Health
Job Description :
JOB SUMMARY
The Lead Process Engineer oversees all Process Excellence (PE)
activities for Corporate Finance with the goal of enabling improved
business results through Process Improvement, Process Automation
and Culture change. This role will partner with different teams
with Finance to identify and drive positive change across the
organization. The Lead Process Engineer provides vision and
guidance to the Business Process Engineers and will support, and
coach different Finance teams to implement a continuous improvement
approach and culture.
ESSENTIAL RESPONSIBILITIES
Support or lead the definition, scoping, chartering efforts for
business process analysis/design projects related to process
improvement initiatives assuring optimal business and functional
delivery of the strategic delivery framework. This includes
business modeling, documentation of the operating blueprint and
process solution blueprinting efforts following the strategy
definition as well as supporting the execution of the process
solution blueprint during the implementation phase.
Provide process and business consultation services which include
research, analysis facilitation, process modeling, and business
process improvement techniques to propose and implement business
and system solutions that meet strategic objectives. Provide and
support periodic reporting to leadership on assigned project
activities.
Establish and maintain strong working relationships across business
unit/area level of management continuing to promote and continually
broaden the level of business knowledge and the impact of
quality/process improvement projects and programs. Participate in
planning sessions with business owners to improve business
processes and to prioritize and drive process re-engineering
initiatives including process ownership and governance.
Participate and support business case development process to
identify change execution impacts to people, process, and
technology solutions to achieve business objectives. Participate
and support the Change Execution Process assuring resource
alignment/impacts are aligned with the process governance
model.
Drive comprehensive business process standards, analysis and
measurement to assigned projects including the definition of
business process modeling standards for assigned projects and
evolve the Business Process Management Nomenclature standards of a
Business Process Competency Center.
Support the expansion and development of Continuous Process
Improvement and business process engineering skills, including Lean
Six Sigma methodology across specific divisions and the enterprise,
promoting the understanding and use of process improvement tools
and concepts. Support leadership and management with regard to the
planning, implementation and production support of Lean Six Sigma
projects and the Lean Six Sigma COE.
In collaboration with release planning and implementation functions
across varying divisions and business platforms. Ensure all changes
to processes are reflected in the repository of process
documentation.
Access and analyze processes, data points, and controls to
determine sub-optimal performance, communicate findings clearly and
effectively and make recommendations for improvement. Identify root
causes of problems and demonstrate the ability to development and
make recommendations for solutions to mitigate root cause.
Other duties as assigned or requested.
ADDITIONAL RESPONSIBILITIES
Capture, document, refine business processes by facilitating
workshops or working one on one with key stakeholders. Understand
the underlying goals and existing methods, then target process
improvements that can optimize execution and be more readily
digitized.
Design and implement process automation that is efficient and
sustainable while ensuring high levels of engagement from the
business function.
Develop strategies for long-term automation effectiveness and
scalability including modularity/composability, opportunities to
incorporate AI, orchestration, marketplace/discovery, and
governance.
Define measurable outcomes for improvement and optimization
activities and ways to measure and track performance to those
outcomes.
Partners with leadership to strategically develop departmental
direction and goals that are in alignment with the organizational
mission and vision. Partners with teams to ensure daily work
connects to the overall strategy.
Partners with teams to help them identify and document key
opportunities for improvement, set priorities, identify root
causes, develop implementation plans and create structure for
change management & improvement sustainability.
EDUCATION
Required
Substitutions
Preferred
EXPERIENCE
Required
Preferred
2 years of experience in the Health Care Industry
7 years of experience in leading process improvement work,
required, preferably in the Finance and Procurement setting.
3 years of experience in Oracle
LICENSES AND CERTIFICATIONS
Required
Preferred
Six Sigma Black Belt
Project Management Certification
Oracle ERP and EPM
SKILLS
Ability to use statistical assessment to quantify opportunities and
to achieve process optimization
Knowledge of Business Process Modeling concepts and components and
their respective application
Experience working with varying business functions on process
improvement activities by deeply understanding the underlying goal
and refining existing methods through technology.
Ability to maintain high quality work standards while managing
competing demands that align with departmental and organizational
objectives.
Ability to use statistical assessment to quantify opportunities and
to achieve process optimization
Knowledge of Robotic Process Automation concepts and techniques.
Experience with at least one RPA platform.
Knowledge of Business Process Modeling concepts and components and
their respective application
Ability to observe and provide constructive performance
feedback
Knowledge and understanding of Business Process Engineering
standards/protocols
Knowledge and understanding of Lean Six Sigma Tools and
Methodologies
Strong collaborative skills and ability to work in a dynamic fast
paced environment.
Strong interpersonal relationship building skills as an informal
leader or a positive influencer of change.
Strong analytical and problem-solving skills.
Diligent attention to detail, processes, and quality of
outputs.
Ability to execute and deliver with an agile / iterative
approach.
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from
site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales
employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the
general nature and essential duties and responsibilities of work
performed by employees within this job title. It may not contain a
comprehensive inventory of all duties, responsibilities, and
qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal
standards and behavioral expectations as set forth in the code of
business conduct and company policies.
As a component of job responsibilities, employees may have access
to covered information, cardholder data, or other confidential
customer information that must be protected at all times. In
connection with this, all employees must comply with both the
Health Insurance Portability Accountability Act of 1996 (HIPAA) as
described in the Notice of Privacy Practices and Privacy Policies
and Procedures as well as all data security guidelines established
within the Company's Handbook of Privacy Policies and Practices and
Information Security Policy.
Furthermore, it is every employee's responsibility to comply with
the company's Code of Business Conduct. This includes but is not
limited to adherence to applicable federal and state laws, rules,
and regulations as well as company policies and training
requirements.
Pay Range Minimum:
$67,500.00
Pay Range Maximum:
$124,800.00
Base pay is determined by a variety of factors including a
candidate's qualifications, experience, and expected contributions,
as well as internal peer equity, market, and business
considerations. The displayed salary range does not reflect any
geographic differential Highmark may apply for certain locations
based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against
qualified individuals based on their status as protected veterans
or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, age, religion,
sex, national origin, sexual orientation/gender identity or any
other category protected by applicable federal, state or local law.
Highmark Health and its affiliates take affirmative action to
employ and advance in employment individuals without regard to
race, color, age, religion, sex, national origin, sexual
orientation/gender identity, protected veteran status or
disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Sexual Orientation/Gender Identity (
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
)
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you would like to contact us regarding the accessibility of our
website or need assistance completing the application process,
please contact number below.
For accommodation requests, please contact HR Services Online at
HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and
Applicants Notice
Req ID: J216051
Keywords: Highmark Health, Lansing , Lead Business Process Engineer, Engineering , Lansing, Michigan
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