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IVR Test Engineer

Company: RedSalsa Technologies, Inc.
Location: Lansing
Posted on: August 17, 2019

Job Description:

Title Test Engineer 603427 Location 48913,Lansing, MI Duration 4+ Months Description Understands business objectives and problems, identifies alternative solutions, performs studies and costbenefit analysis of alternatives.Either Webcam or In Person Years of Experience 8 or more years of experience in the field. Job Description This test analyst will be working with a test lead on a project for the replacementupgrade to the interactive voice response (IVR) system. The IVR system will integrate with other existing systems that will also need to be validated. The position will require excellent communication skills, understanding of IVR testing, integration testing, defect management, and call center operations. The State of Michigan Dept of Treasury call center is the largest call center in Michigan's state government. Skills Skill Required Desired Amount of Experience Working experience in a formal SDLCSTLC process and testing methodologies and adherence to good testing practices. Required 6 Years Expertise in planning designing and execution of complex testing solutions including End to End testing Required 6 Years Proficiency in ID'ing Test Scenarios, Creating and Updating Test Cases, Test Data, Executing test cases, Logging and tracking defects Required 6 Years Effective communication with Project Managers, test leads, systems analysts, developers, BAs and client Required 6 Years ability to multitask and make decisions Required 6 Years QA Certification Desired Ability to explain complex test scenarios to the client in Required 6 Years IVR and call center testing experience Required 6 Years Genesys Pure Engage or similar tool experience Highly desired 6 Years

Keywords: RedSalsa Technologies, Inc., Lansing , IVR Test Engineer, Engineering , Lansing, Michigan

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