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Customer Success Manager

Company: ForeScout Technologies, Inc.
Location: Lansing
Posted on: January 14, 2020

Job Description:

Are you passionate about building relationships with leaders at multiple levels* Do you thrive working with highly-motivated people in a dynamic, hyper-growth environment* If so, now is the time to join ForeScout!

WHAT WE DO:

Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help accelerate incident response, break down silos, automate workflows and optimize existing investments. We are a company filled with people who are cyber obsessed and passionate about our products. We are all about inclusion and diversity! We work as a team, and everyone matters! Join us as we secure the world with our products.

What You Will Do:

As an individual contributor our Customer Success Managers (CSM) will report to the Vice President of Customer Success and will have responsibility to ensure that Forescout customers are achieving their desired business outcomes with our technology, driving full customer adoption of Forescout technologies and services, and creating product use case expansion opportunities. Our CSMs will partner closely with sales, product engineering, professional services and customer support to create value and enable an exceptional customer experience.

* Develop a trusted advisor relationship with customer sponsors such that all Forescout activities are closely aligned with the customer s business goals and strategy.

* For assigned customers, drive complete product lifecycle of consumption from concept to adoption to insights. Strive to continually speed time to value and improve the overall customer experience.

* Ensure proper delivery, on-boarding and adoption of products and services, by conducting ongoing compliance & health checks.

* Maintain customer usage, adoption, and consumption information to create a customer health score.

* Frequent customer visits to strengthen relationships. Use the acquired knowledge of the customer to partner with sales and professional services to drive renewals, product, and services pipeline.

* Guide Forescout practices into producing customers who can be referenced with high customer satisfaction, NPS and high renewal predictability.

* Provide regular customer updates using KPIs, Voice of Customer data, and customer insights to Forescout Executive sponsors.

What You Bring to Forescout:

* Working knowledge of the cybersecurity market and its technologies including networking technologies.

* Deep and effective understanding of all aspects of the customer lifecycle.

* Working knowledge of Salesforce.com

* Strong communication, consultative, influence and presentation skills

* Focused attention to detail allowing for delivery of high quality customer experiences. Proven teammate and ability to orchestrate value in coordination with multiple partners

* Proven background in the ability to execute despite ambiguity and obstacles

* Outstanding negotiation skills with the ability to make trade-off decisions

* Is achievement oriented, i.e.: measures performance, improves outcomes, sets challenging goals

* Bachelor s degree in business, operations, computer science or related field required. MBA a plus.

* 5 or more years of experience working in a customer success, professional service or customer support organization within an enterprise technology company.

* Possession of security clearance a plus; must be able to pass clearance examination.

Travel or Other Requirements:

* Extended or non-traditional work hours may sometimes be required.

* Opportunity for domestic and international travel.

What Forescout Offers You:

* Competitive compensation and benefits we cover 95% of employee and dependents benefits premiums (US only), 401K match, generous PTO policy, and much more

* Collaborative and innovative environment make an impact on worldwide security while working on the hottest technology

* Leadership that supports and encourages professional growth and development

* Focus on Diversity and Women in the Workplace participate in our newly formed Forescout Women s Network

* Want a glimpse of Life @ Forescout* Check us out on Facebook and Instagram

Learn more at www.forescout.com

#LI-LJ1

Forescout is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Keywords: ForeScout Technologies, Inc., Lansing , Customer Success Manager, Executive , Lansing, Michigan

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