LansingRecruiter Since 2001
the smart solution for Lansing jobs

Director- Operations

Company: C3/CustomerContactChannels
Location: Lansing
Posted on: November 17, 2021

Job Description:

Company Overview Join us on our mission to elevate customer experiences for people around the world.-- As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you---ll love today!Position Purpose:The Director - Operations is responsible for the daily oversight of the Operations to achieve Client deliverables through high performance teams. The Director---s role is that of a coach and leader while holding his or her team accountable to ensure for the performance delivery.Job Requirements:--- Monitor, track and evaluate Operation---s performance based on pre --- determined Key Performance Indicators (KPI---s) and provide personal ongoing support and feedback to Managers to ensure all client deliverables are met and Everise standards are adhered to--- Be a regular presence on the production floor and actively interact with Managers, supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly--- Create an environment that makes Everise an employer of choice in the local market--- Manage functional direct and dotted-line areas to include Human Resources, Recruitment, Training, Quality, Technology, Facilities and Security to insure that local expectations are clear and deliverables are met--- Coordinate with Functional Heads to ensure that underperforming Managers meet expectations through the creation and implementation of written action plans--- Responsible for upward and downward communication both internally and as required to the client--- Participate in associate and supervisor selection and interviewing process--- Interact with clients demonstrating engaged leadership and detail orientationQualifications:--- Positive--- Employee and Customer centric--- Achievement Oriented--- Self-driven--- Energetic and Enthusiastic--- Ability to work under high pressure--- Quick thinker and an effective manager--- Excellent interpersonal and communication skills--- Must have managerial, operational and administrative experience--- Integrity and drive--- Strong ability to multitask--- Bachelors/Post Graduate Degree--- Experience: 12 --- 14 years of Experience from a call center environment--- Minimum of 2 years--- senior leadership experience preferably in a call center environmentIf you---ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Keywords: C3/CustomerContactChannels, Lansing , Director- Operations, Executive , Lansing, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Lansing RSS job feeds