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Sr. Director Online Business Solutions

Company: ettain group
Location: Charlotte
Posted on: November 18, 2021

Job Description:

Sr. Director Online Business SolutionsJob Title: Sr. Director Online Business SolutionsLocation: RemoteIndustry: RetailTerms: Full-Time PlacementSr Manager of Technology & Digital Sourcing Job Summary:The primary purpose of this role is to have single-threaded ownership of a large online business portfolio that is highly complex and highly cross-functional across business and technology teams. This includes planning, design and delivery of multiple large and complex business segments that achieve expected business outcomes. This role is critical to because it manages a portfolio that drives the strategic and functional execution of business priorities for online and the omni-channel business. This is a highly collaborative role that requires the ability to evangelize, educate, and influence to gain consensus. Responsibilities:

  • Defines the go-to-market strategy for execution of a large online business portfolio that aligns with the annual plan to drive revenue and increase market share. Develops the strategic plans for the team, oversees execution, and measures the results.
  • Leverages consumer insights and constantly monitor the competitive landscape and market conditions to identify business opportunities, issues, and risks in order to set strategies and tactics. Presents the new and different as it relates to customer expectations.
  • Serves as primary liaison with executive leaders, customers, vendors, and other key stakeholders to identify initiatives and influence the prioritization of projects, deliverables, and decisions necessary for optimal delivery. Communicates a clear vision and functional understanding of portfolio goals and objectives, setting expectations, and holding teams accountable to those expectations.
  • Accountable for setting, managing, and meeting business metrics (financial, operational, and customer) for a large online business portfolio. Work with Finance partners to build business cases and track performance.
  • Evaluates the continuous improvement processes of business unit planning to improve efficiency and effectiveness. Identifies business challenges and opportunities for improvements by leveraging customer feedback, executive steer, and process improvement tools.
  • Serves as a subject matter expert for a large online business portfolio and supports all aspects of the business needs from the cross-functional teams. Aggregate and understand business stakeholder needs, prioritize according to business value, and communicate progress to closing gap.
  • Build partnership with 5-10 agile teams to iterate and build, prioritizing the work that is based on business value and improve speed to market. Partner with implementation teams to deploy business capabilities for customers and business operations to achieve online business outcomes.
  • Leads business communication efforts for all new initiatives, enhancements, business roadmap strategies, and improvement opportunities to ensure that business leaders and executives are informed. Drives understanding of the online business by teaching through informational sessions (presentations), providing visibility to performance (reports/dashboards), and reports out progress to executive leadership.
  • Lead and inspire a team of 10-15 people by attracting and hiring talented individuals, communicating clear expectations, providing timely and constructive feedback and meaningful developmental opportunities, managing performance, providing resources and support as needed, and keeping aligned with company objectives (strategy and values), and sponsoring and leading the team through change.
  • Responsible for the coordination and resource requirements needed from functional teams such as Core and Online Merchants, Store Operations, Pro, Supply Chain, Tech, and Finance.
  • Assigned portfolio may be one of the following areas: Stores, Supply Chain, Pro & Services, Customer Engagement, Product & Pricing Qualifications:
    • Bachelor's Degree in Business Administration, Marketing, Operations, Computer Science or related field (or equivalent work experience in a related field).
    • 12+ years of experience in online/retail merchandising
    • 10+ years of leadership experience with direct report responsibility and managing multiple cross-functional teams/resources
    • 8+ years of experience managing a business portfolio in a large retail environment or consumer goods organization
    • Expertise in Chat, Order Fulfillment, BOPUIS, B2B, Install Services, or Online Payment desired
    • Corporate experience, retail a plus
    • International/global workforce experience
    • Agile/Scrum/SAFe certificationInterested candidates please send resume in Word format Please reference job code 604378 when responding to this ad.

Keywords: ettain group, Lansing , Sr. Director Online Business Solutions, Executive , Charlotte, Michigan

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