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Food and Nutrition Manager ROOM SERVICE

Company: Sparrow Health System
Location: Lansing
Posted on: January 13, 2022

Job Description:

General Purpose of Job:
Oversees all aspects of food and service as it pertains to the Room Service program at Sparrow's main campus, as well as the St. Lawrence Campus.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

  • Take ownership of all aspects of Room Service, including scheduling, staffing, food production (in conjunction with chefs and supervisors), customer service, financial perofrmance, safety and sanitation.
  • Demonstrate and encourage exceptional internal and external customer service through all phases of Room Service.
  • Maintain adequate staffing levels for: Room Service Supervisors, Room Service Representatives/Call Center staff, Room Service Staff (dish room, meal servers), Specialists, Room Service Cooks (in conjunction with the Executive Chef), including hiring, training, scheduling, evaluation and discipline.
  • Use evidence based best practices to guide the continuous evaluation and improvement of the Room Service Program
  • Monitor performance of all Room Service related Caregivers, providing education and coaching as required
  • Participate in professional organizations.
  • Guide diatetic interns through all aspects of their program requirements
  • Function as the key liaison between FANS and Nursing units in regard to patient care concerns and issues.
  • Coordinate with Retail Manager, Clinical Nutrition Manager, Executive Chef and Director to ensure consistant high quality service throughout the department.
  • Utilize a proactive approach to leadership and communication
  • Provide constructive feedback
  • Maintain hospital standards through speech and action, leading by example to support and demonstrate ICARE Values.
  • Maintain safety and sanitation standards
  • Initiate and oversee equipment repairs

    Job Requirements

    General Requirements
    • Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). • Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. • Adheres to established best practices (i.e. Rounding, Thank You Notes, AIDET, etc.). • Demonstrates commitment to safety by establishing an environment in which safety issues are promptly reported and appropriate actions are taken. • Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.

    Work Experience
    • Five years food service experience with demonstrated progressive responsibility, including high volume food management and production • Two years managing a union workforce. • Food Production Experience Preferred. • Recipe development and costing. Preferred. • Working knowledge of clinical nutrition practices. Preferred.

    • Bachelors degree, preferably in Dietetics or Nutrition. • Current Servsafe certification • Allergen Awareness training

    Specialized Knowledge and Skills
    • Fluent ability to utilize CBORD, Microsoft Word, Excel and Outlook, EPIC • Demonstrated critical thinking, organizational and time management skills. • Commitment to quality food and service • Proactive approach to problem solving • Willingness to take ownership of projects and assignments, with demonstrated commitment to follow through • Proven ability to motivate self and others • Demonstrated knowledge of food and labor cost control • Ability to maintain composure when busy and during times of increased stress • Attention to detail • Demonstrated ability to listen, give and take direction, as well as respond productively to constructive criticism • Exceptional verbal and written communication skills • Proven ability to develop and maintain constructive relationships • Extensive knowledge of food allergens and special diets • Demonstrated ability to lead and manage staff effectively to meet department goals • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.

    Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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Keywords: Sparrow Health System, Lansing , Food and Nutrition Manager ROOM SERVICE, Executive , Lansing, Michigan

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