Sr. Client Executive-Payer Account Management/Payment Integrity

Company: Change Healthcare
Location: Lansing
Posted on: May 15, 2022

Job Description:

+ Serve as customer operational expert for all aspects of top tier assigned customers for both for existing and potential areas of partnership

+ Serve as customer operational expert for all aspects of top tier assigned customers for both for existing and potential areas of partnership.

+ Coordinate operational and strategic activities internally to improve customer experience and strengthen corporate processes across Onboarding, Support, Sales, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing, & Finance

+ Maintain and expand relational footprint within assigned clients, focus but not limited to, on Manager, Director, and VP contacts

+ Create and deliver Business Reviews with all assigned clients per corporate guidelines

+ Meet assigned goals for vertical, revenue retention and growth within assigned accounts

+ Maintain accuracy of customer documentation in all corporate repositories such as Pivotal, Salesforce, Siebel, Qualtrics, and Contract Administration

+ Serve as escalation point for operational disruption across all defined areas of partnership

What are the requirements needed for this position?

+ Bachelor's degree in related area of study or equivalent experience

+ 7+ years' experience in Customer Success, Relationship Management and/or Account Management.

+ Must have demonstrated experience upselling, cross-selling to existing clients

+ Must have Payer or Provider/Hospital account management/client retention experience with payment integrity, payment accuracy, audit recovery, chart audit, post pay and pre-pay audit and/or Fraud Waste Abuse is preferred.

What other skills/experience would be helpful to have?

+ We are open to candidates with: Payer account management experience in clinical decision support and/or utilization management, Medicare Risk Adjustment, Population Health, Member/Membership Engagement

+ Proven track record of successful management, service and/or revenue retention activities for complex customers or projects

+ Preferred experience working with large managed care organizations or large integrated care delivery systems

+ Professional and effective communication skills required including comfort with conversations that create clarity and improve collaboration at all levels within complex and diverse organizations

+ Highly organized and capable of driving multiple projects to completion simultaneously

+ Successful track record of working as a part of dynamic, fast-paced and growing teams that are results oriented and collaborative

+ Effective analytical, problem-solving and decision-making skills

+ Experience with Excel, CRM tools, and Net Promoter Score preferred

+ Master's Degree preferred

What are the working conditions and physical requirements of this job?

+ General office demands

How much should I expect to travel?

+ You will be required to travel 50%. Current State: We are all working virtual now.

+ This is a remote/virtual position

+ Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement

#LI-remote

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Keywords: Change Healthcare, Lansing , Sr. Client Executive-Payer Account Management/Payment Integrity, Executive , Lansing, Michigan