Director, Client Services (Recruitment) - Fully Remote

Company: Motion Recruitment Partners
Location: Lansing
Posted on: June 23, 2022

Job Description:

Sevenstep is a leading global provider of outsourced talent solutions that help companies around the world solve their most difficult hiring challenges and gain the competitive advantage they seek. As a top-ranking provider on HRO Today's "Enterprise Baker's Dozen", Sevenstep has established a strong reputation for exceptional results, true partnership, and transformative business impact.As a Director of Client Services at Sevenstep, you are overarchingly responsible for client retention and satisfaction, account profitability and growth, as well as internal operations across a portfolio of clients. You will play a crucial role in enabling us to continue scaling through challenging market conditions by putting a strong emphasis on providing our Fortune 500 clients with white-glove service through strong relationship building, seeking opportunities for improvement, and partnering internally to build best in-class candidate attraction and engagement strategies.We are seeking interested candidates to come onboard in a virtual/remote setting. Our client dedicated teams are on the cutting edge of recruiting, delivering quality candidates for the hardest-to-fill positions around the globe. This global, virtual network is supported with all the necessary tools and technology to foster collaboration and ensure both client and employee satisfaction.**As a Director of Client Services, you will be responsible for:**+ Managing client partnership relationships to ensure satisfaction, deliver results, and manage escalations+ Preparing and leading quarterly business review (QBR) meetings with all clients to review service efficacy+ Reviewing metrics, reports, and pipelines to ensure SLAs/KPIs are being met or exceeded+ Identifying, pursuing, and closing new business opportunities within existing client engagements, including new services and/or expansion of existing scope+ Preparing and managing to a set of monthly financial projections+ Driving continuous improvement efforts to ensure improved service levels externally, while continuing to create efficiencies operationally+ Setting performance targets and holding staff accountable for achievement+ Mentoring, coaching, and disciplining direct reports to ensure ongoing growth and development across regions and cultures**Ideally, you will:**+ Possess 7+ years' experience with full-cycle recruiting preferably in a Recruitment Process Outsourcing (RPO) environment+ Demonstrate a history of building and growing deep client relationships and a comfort with up-selling within existing accounts+ Proven ability to motivate and manage through senior leadership, rather than just managing individual contributors+ Demonstrate conflict management, good judgement, negotiation and diplomacy skills+ Possess strong project and budget management skills+ Hold an Associate or Bachelor's degree. In lieu of a degree, you must have a GED or High School diploma, or be a Veteran with an honorable discharge from military service, and have relevant experience within TA, HR, Customer Service, Sales, Hospitality, or like industries**What's in it for you?**+ Fully remote position - an opportunity for you to gain more value, flexibility, and work-life-balance in your career+ Opportunity to work with a global team across multiple regions+ Compensation: Range from $110,000 - $145,000, commensurate with skill level and experience+ Highly competitive benefit package including health, vision, dental, paid time off (includes vacation and sick time), medical and dependent flexible spending (FSA), health savings (HSA), critical illness coverage, volunteer and activisim time off, paid prental leave (even pawternity leave!), 401k match with pre and post-tax options as well as an annual wellness reimbursement+ Ongoing one-on-one support and mentorship in all aspects of your role and development+ Fun, energetic, team-oriented work environment that makes you excited to go to work every dayInterviews are occurring now - submit your resume today for consideration.Sevenstep is an Equal Opportunity Employer.Applicants must be currently authorized to work on a full-time basis in the country for which they are applying. No sponsorship available.Employment is subject to the successful completion of a pre-employment background screening including a drug test.Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment's Employment Accommodation policy. Applicants need to make their needs known in advance.

Keywords: Motion Recruitment Partners, Lansing , Director, Client Services (Recruitment) - Fully Remote, Executive , Lansing, Michigan