Weekend Customer Care Manager

Company: BrightStar Care - East Lansing
Location: Lansing
Posted on: June 24, 2022

Job Description:

Job DescriptionAre you looking for a career as a customer care manager where you can make a difference in the lives of others? Come work for BrightStar Care of Lansing, a company that believes in Serving with Passion and Doing the Right Thing. BrightStar Care is searching for a dynamic Scheduling Coordinator/Customer Care Manager, who has a can-do attitude and is able to prioritize and balance a multitude of requests for the office environment.

This office professional will support office staff in all functions of the BrightStar Care team and manage daily office responsibilities. A professional demeanor and "wearer of many hats" will be required. The position requires open availability Friday – Monday. Benefits

• Competitive pay from $18 - $20 per hour depending on experience
• Weekly pay with direct deposit
• Health insurance, Vision & Dental Insurance
• 401K with match
• PTO
• We promote from within
• Exclusive Employee Discount and Gift Programs
• Employee referral bonus Responsibilities
  • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
  • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
  • Extensive relationship management with staff, vendors and customers
  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
  • Assists in the development of organization goals and agency performance improvement activities
  • Administers agency policies and procedures
  • Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client's care
  • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
  • Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws Requirements
    • High School diploma
    • 3-5 years professional work experience in a highly matrixed organization
    • Works independently with little to no direction
    • Attention to detail possessing strong organizational skills
    • Customer service including front-line customer and staff interaction
    • Advanced level proficiency in Microsoft Office Suite with a strong focus on Outlook, PowerPoint and Excel
    • Open minded, creative and problem solverBrightStar Care of Lansing, MI is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Member businesses are independently owned and operated. Your application will go directly to the member business, and all hiring decisions will be made by the management of that business. All inquiries about employment at these businesses should be made directly to the business location, and not to Home Care Association of America.

Keywords: BrightStar Care - East Lansing, Lansing , Weekend Customer Care Manager, Executive , Lansing, Michigan