Operations Manager-Fixed Routes

Company: Capital Area Transportation Authority
Location: Lansing
Posted on: August 3, 2022

Job Description:

Job DescriptionJob Summary - Essential Functions:The Operations Manager provides direct support for the Director of Operations, manages scheduled and special transportation services, and acts on behalf of the Director of Operations in his absence. Responsibilities require flexibility in working outside of normal business hours. The essential functions include the following:Responsible for scheduled and special transportation services. Coordinate with Paratransit and Customer Service Department to provide paratransit transportation services as scheduled by that Department and resolve customer concerns.Manage Operations Supervisors for optimal effectiveness.Oversight and liaison responsibility for MSU service and related operational issues. Keep Operations personnel and others advised on concerns with service vehicles, routes or personnel.Evaluate, counsel, and discipline Operations Department employees as needed.Monitor complaints and customer concerns, including supervisor response times.Effectively utilize computerized dispatch and workforce management tools.Ensure that transportation services meet the highest performance, quality, and customer satisfaction standards.Effectively represent the Authority with the public, municipalities, and agencies.Maintain safety standards.Maintain consistent and effective Management-Union working relationships.Maintain Operations employee compliance with the State of Michigan driver license regulations and federal regulations.Serve as Project Manager on programs as directed.Maintain positive and successful community relations.Provide timely, reliable, and effective reports and communications, written and oral.Know and apply the Labor Agreement, Work Rules, policies, and procedures.Assume effective management of the Operations Department.Assist the Director of Operations as requested.Provide backup and relief for other managers and supervisors.Participate as an effective member of the CATA administrative and management team and perform all duties described.Reports To:Director of Operations.Supervises:Motor Coach Operators (Fixed-Route, Paratransit, etc.), Operations Supervisors, and Operations Department Administration Staff.Duties:Perform periodic instructional check rides with drivers to counsel on improved driving.Assist with the hiring, training, and evaluation of new employees.Ensure visible and effective supervisor coverage of MSU service.Prepare materials needed for MSU evaluation meetings.Assist Operators with on-street and job related vestigate and report situations that adversely affect normal operations and recommend resolutions.Make presentations to outside groups to educate and encourage the use of all CATA services.Work proactively and maintain positive relationships with administrative and union personnel.Provide required data, materials, and reports, both oral and written.Follow high standards and practices at all times, including adherence to CATA''s commitment to equal employment opportunity.Work flexible schedules as needed outside of regular business hours and in excess of 40 hours per week to meet responsibilities. Maintain service and quality standards.Follow and promote safe work practices and all CATA safety rules, policies, and procedures.Consistently provide prompt, courteous, and appropriate service to the public.Know and perform all job duties within essential functions and as directed by CATA management, policies, procedures, and contractual agreements.Perform other duties as required by the Director of Operations.Monitor and run reports, pivot tables, charts of absences and comparisons to years past.Responsible for operator and supervisor absence quota.Responsible for operation supervisor payroll within ADP and for approving pay corrections with operators.Oversight and responsible for all operator vacation bidding.Responsible for enforcement and revisions of the CATA Work Rules.Member of the CATA Management Contract Negotiating Team.Oversight and responsible for all contractual and non-contractual work bids.Monitor, run reports, charts on overtime costs and comparisons to years past by overall numbers and by individual employees.Provide evaluations to all Operation Supervisors to include a yearly evaluation.Member of the roster building team.Safety Management contact for employees to bring safety concerns to for review.Responsible for all work assignment to include daily and all revisions to the work assignment procedures.Participating member of CATA''s arbitration team which include testifying and research.Responsible for approvals for all supervisors vacations, and pre diems in ADP.Chair member of the ARC (Accident Review Committee) for determinations on all CATA involved accidents.Liaison for ASU regarding all CATA accidents to include accident file and other information delivery.Responsible for review and determination of medical note approvals.Member of the Bus Stop Committee.Responsible for reviewing and verifying all accident files are complete and prepare them for review of the ARC.Liaison for Union Committee and members on all issues to include work assignment, labor and all daily functions.Ensure all snow routes are followed in an appropriate manner and timely.Responsible for approvals of employee requested excused absences.Coordinate with local law enforcement agencies to provide equipment for their annual training.Coordinate with community leaders on special events that take place in the various communities we service.CATA COVID Task Force Member responsible for work force organization, PPE use and special requests from first responders and other community agencies.Responsible for approval of run trades requested by employees.Ensure training is conducted with all supervisors to include on-sight, manuals, virtual and on-street training.Responsible for investigations and research on all labor related issues and concerns to include grievances and arbitrations.Ensure effective communication is maintained on updates and changes to work procedures and duties via, face-to-face, memos, AVL text messages, sign-in notifications.Coordinate with CATA departments and community leaders on special events to include transportation orders for operators with detail instructions.Responsible for research and investigations with CATA video surveillance equipment for both the Tranter and CTC locations.Track and monitor all Operation Supervisors per diems.Review all supervisors daily reports for issues or concerns..Responsible for research utilizing CATA radio and phone recording software.Maintain a detailed list of all employee discipline.Provide information and feedback on AOT (All Operator Training).Work with supervisor on all Title VI complaints.Track, detail and monitor all grievances filed through their completion.Qualifications:College degree or equivalent experience and education.Must possess a valid Commercial Driver''s license with BP endorsements with eligible driving status (not restricted) from the State of Michigan.Minimum of five (5) years experience in management, with experience in front line supervision in the public transit industry and a union environment preferred.Advanced computer skills, including Microsoft Office Suite and other current computer applications used at CATA.Experience with transit software programs preferred.Able to communicate effectively, handle details, meet deadlines, and work both independently and under general direction.Very neat and professional appearance.Able to perform essential functions and duties and to perform other tasks as assigned.Cooperative, willing to work with and learn from others, and able to respond productively to change.Punctual and reliable attendance as necessary to meet ongoing service requirements for public transportation.

Keywords: Capital Area Transportation Authority, Lansing , Operations Manager-Fixed Routes, Executive , Lansing, Michigan