Member Experience Manager

Company: Trillium Staffing Solutions
Location: Lansing
Posted on: August 6, 2022

Job Description:

Now hiring a Member Experience Manager for direct-hire!Trillium Staffing has a Member Experience Manager position available in the Lansing, MI area.

Direct hire opportunity located at our client location who is an established financial institution. Salary range is $60k to $80k. Hours are: M - F (7am - 7pm) / Sat (9am - 1pm) The Member Experience Manager is passionate about leading, inspiring and empowering others to build engaging relationships with members, communities, and partners to promote sustainability. This person is agile and thrives on coaching and developing others. They excel at inspiring team members to engage with members to understand needs and deliver solutions to meet financial goals and enhance financial wellbeing. They are committed to delivering the best Member Experience to members, while ensuring operational excellence in the Relationship Center and/or Contact Center. As part of the Team, person will have a strong sense of teamwork and will collaborate with others to empower wellbeing and multiply positive impact. Member Experience Managers will be an advocate for members, team members, and the communities served while helping to reach and exceed company goals and implement strategic initiatives.

Essential Functions:
-Provide leadership and coaching to the team, enhance wellbeing for both internal and external
members while ensuring an excellent member experience, operational excellence and goal
attainment.
-Coach, mentor and lead team members to deepen member relationships and assist members on their financial wellbeing journey to advance their success.
-Promote teamwork to encourage employee engagement and empower team members with the necessary knowledge, tools and resources to provide outstanding service to members.
-Demonstrate outstanding communication skills when providing professional responses to complex and/or sensitive topics and situations.
-Think creatively and use sound judgment when investigating and resolving situations, while striving to obtain an unbiased resolution and assure a high degree of member satisfaction.
-Provide direction on all operational aspects of the relationship center, including audit procedures, cash handling, security, and compliance.
-Provide visible leadership; network with businesses and community organizations to ensure the continued growth and presence of company to foster the cooperative spirit.
-Expand and grow strong collaborative relationships among peers, departments, and community; encourage effective communication and collaboration.
-Create a strategic vision to advance the success of the relationship center and/or department that aligns with the company's Brand Promise, Balanced Scorecard and Strategic Initiatives.
-Engage in open and honest conversations with team members to ensure expectations are clear, hold team members accountable to expectations and impact plans.
-Work with Culture and Engagement on various performance issues as needed.
-Ensure the safekeeping of assets

If interested, please apply today!-BA/BS or equivalent management experience required.
-Three-Five (3-5) years' leadership experience.
-Proven passion for developing and leading people.
-Demonstrated ability to think critically, independently and creatively to develop strategies and solutions.
-Excellent problem-solving and communication skills.
-Ability to adapt to changing priorities and environment.
-Results focused with demonstrated strong sales skills and a track record for sustained measurement of outcomes Passion for developing and inspiring team.
-Proven ability to support a strong member service culture, while building member well being.
-Willingness to support other relationship centers as needed.
-Ability to maintain a high degree of confidentiality and professional demeanor in all situations.By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication.
You may view our full privacy policy at . #CBS

Keywords: Trillium Staffing Solutions, Lansing , Member Experience Manager, Executive , Lansing, Michigan