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Assistant Manager - Main Office

Company: County National Bank
Location: Hillsdale
Posted on: September 20, 2022

Job Description:

Description

County National Bank (CNB) is an independent, locally-owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking, and provide outstanding customer service and solid financial

We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.

CNB is looking for a qualified, motivated, and customer- and team-focused individual to join our team as Assistant Manager at our Main Office in Hillsdale, Michigan.

JOB SUMMARY

Oversees teller activities for three locations within Hillsdale. Works closely with Branch Manager and CSR staff for coordination and coverage for the Main Office frontline staff, and works with branch offices to provide utility coverage when needed.

This is a highly visible, mid-level management position that understands the importance of representing management and the Bank in a professional manner, setting an example for the staff in their behavior, professionalism and leadership, and taking ownership within this role.

DUTIES

  • Supervises the Teller staff at Main Office, Main Office Drive-up Lewis Street, and utility team members.
  • Maintains a branch schedule to ensure adequate staffing levels at the Hillsdale Main, Drive-up and Lewis Street locations.
  • Maintains a utility team member schedule, taking into consideration requests received from branch managers and assigning utility team members to work at branches with a demonstrated staffing need.
  • Observes, coaches and holds Teller staff accountable to performance metrics including balancing standards, service expectations and referral goals.
  • Ensures that policies and procedures are followed and that teller staff are aware of proper operating procedures.
  • Promotes cross-selling (referrals) of CNB products and services with Teller staff, and assists with setting goals.
  • Conducts performance reviews for teller staff, provides coaching to teller staff on a regular basis, and suggests disciplinary action when needed.
  • Reviews and approves time off/vacation requests and timesheets with oversight to keep part-time and full-time employees within budgeted hours.
  • Collaborates with Branch Manager to perform interviews of prospective employees.
  • Works with Branch Manager to facilitate team meetings to celebrate successes, discuss areas of improvement and provide updates on procedures, products, and bank initiatives.
  • Assists tellers with:
    • Approving over the limit transactions and transactions requiring Supervisor overrides;
    • Locating cash discrepancies,
    • Performing audits teller drawer when necessary,
    • Managing complex customer requests/transactions; and
    • Handling difficult customer questions and interactions.
    • Oversees daily cash operations, including bait money, daily teller cash general ledger balancing and cash ordering/shipment processes. Monitors cash limits in teller drawers and overall cash totals to stay within the established limits.
    • Oversees the ATM balancing and dispute processes for the Hillsdale and Pittsford ATMs.
    • Oversees monthly alarm test and cash audit requirements. Conducts monthly surprise cash audits, compiles and submits reports by the last business day of the month.
    • Serves as CNB's Elan Credit Card Program Administrator - encourage and assist employees with enrolling in the Elan portal, stay current with credit card product offering and application processes. Communicates Elan promotions/incentive opportunities with all employees and tracks performance for reward opportunities.
    • Identifies business development and referral opportunities for Branch Manager follow-up, through in-branch interactions.
    • Operates a teller window as needed and assists new accounts with opening/closing accounts and making account changes, as needed.
    • Maintains and protects confidentiality of customer information.
    • Maintains regular, on-time attendance.
    • Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
    • Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
    • Performs other various duties as assigned.

      Requirements

      SKILLS

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • High school diploma or equivalent.
      • Minimum of three years banking experience and/or education, including cash handling.
      • Passion for providing a stellar customer service experience to all customers (external and internal) and ability to instill this passion in others.
      • Ability to provide overall direction, coordination, and evaluation of assigned staff. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
      • Excellent interpersonal skills (tactfulness, cooperation, courteousness and customer friendliness) are necessary to represent the bank in a positive manner.
      • Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
      • Excellent verbal communication skills with the demonstrated ability to effectively present information to customers and management.
      • Positive and cooperative approach when working with others.
      • Organized, detail-oriented, and able to work as a member of the team.
      • Ability to maintain confidentiality and handle sensitive information.
      • Ability to cope with pressure resulting from dealing with impatient and sometimes irate customers.
      • Efficiently and accurately keyboard information, both computer and calculator.
      • Basic computer skills with a proficiency in MS Office.
      • Knowledge of basic accounting principles.WORKING CONDITIONS

        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include:
        • Works in a normal office environment.
        • Travel between branch locations, as needed.

          PHYSICAL REQUIREMENTS

          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
          • Communicate effectively, both verbally and in writing.
          • Keyboard information (computer and calculator).
          • Identify U.S. and Canadian Currency.
          • Count and handle currency and coin accurately.
          • Travel to branch locations, as needed.

Keywords: County National Bank, Lansing , Assistant Manager - Main Office, Executive , Hillsdale, Michigan

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