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Lift Operations SkyBridge Manager

Company: Boyne Mountain Resort
Location: Michigan Center
Posted on: September 22, 2022

Job Description:

Overview

As we continue to grow our resort attractions, we are looking for a passionate, enthusiastic leader to join our mountain operations team. This position is responsible for overseeing the daily operations of lifts and scanning, as well as our new SkyBridge - "Michigan's second bridge" - spanning 1200' across our summit. The Lift Operations & SkyBridge Manager will ensure the safe operation of all lifts and SkyBridge, proper training of staff, and a strong commitment to delivering superior service. This full-time, year-round position will spend a lot of time outside, engaging with staff and guests.

Responsibilities

  • Manage 75-85 employees, working on the front line during peak periods
  • Actively monitor and support daily operations of lift operations and SkyBridge team
  • Hiring, produce staff schedules, administer department payroll & budget
  • Develop Great People through proper training, active listening, timely coaching, and positive recognition
  • Provide timely guidance to team members in support of safety and guest recovery
  • Respond to various locations on property to assist the team during high volume or emergencies
  • Perform regular inspections throughout the day of lift, SkyBridge and scanning operations
  • Generate and analyze daily scanning reports and share insights with pertinent resort leaders
  • Troubleshoot scanning equipment and involve IT as needed
  • Think Long-Term by creating and implementing policies & procedures
  • Strive for Excellence in Execution by engaging with staff to ensure brand standards are met or exceeded
  • Work to proactively identify challenges and coordinate solutions with other departments
  • Drive safety culture with initiatives and programs to support resort safety goals
  • Ensure all lifts are in compliance with ANSI B77.1 standards and other applicable State regulations
  • Assure that all required records are maintained, including but not limited to, training documents, lift incident reports, and lift logs.
  • Perform summer repairs, such as basic carpentry and painting/staining, to help maintain lift infrastructure (i.e. decks, signage, and similar)
  • Assist lift maintenance with preventative maintenance projects during the non-winter months
  • Other tasks relating to job as assigned by senior leadership

    Qualifications

    • Possess a high school diploma or equivalent, college experience desirable
    • Have previous supervisory experience working in the hospitality industry
    • Can ski/ride at an intermediate level or higher
    • Are friendly, personable, and empathetic
    • Have knowledge about Boyne Mountain Resort and the resort offerings
    • Are passionate about winter sports, the outdoors and/or hospitality
    • Have a desire to learn new skills and help others
    • Have excellent written and verbal communication skills
    • Are detail oriented, organized, and able to quickly prioritize tasks and adapt accordingly
    • Thrive in a fast-paced, dynamic, and collaborative environment
    • Are able to work a flexible schedule, including weekends, with varying hours based on season

Keywords: Boyne Mountain Resort, Lansing , Lift Operations SkyBridge Manager, Executive , Michigan Center, Michigan

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