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Quality Manager

Company: The Shyft Group
Location: Charlotte
Posted on: September 23, 2022

Job Description:


The Quality Manager position is responsible for leading and providing guidance to the supplier and quality teams to meet internal and external Key Performance Indicators (KPI) monthly as well as establishing and maintaining a professional relationship between the company and our supply base

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  • Directly manage Quality team and analyze supplier capabilities
  • Assist with mentoring other quality associates and support positive team collaboration
  • Collaborate with Supply Chain Management (SCM) to maintain, monitor, and improve supplier quality metrics
  • Actively work in partnership with and assist SCM in Supplier Quality
  • Facilitate and execute improvements and standardization in processes, communications, and technology that support or affect Quality
  • Update and improve internal documentation related to supplier quality
  • Make decisions regarding completeness, quality, and accuracy of supplier documentation and take follow-up actions, as needed
  • Request, receive, review, and make necessary improvements to supplier quality documentation which may include control plans, quality plans, PFMEAs (Process Failure Mode and Effects Analysis), PPAPs (Production Part Approval Process), corrective actions (8D), flow charts, etc.
  • Support and participate in the:
    • Supplier selection process (SET)
    • Ongoing monitoring and measurement process (SPARC)
    • Corrective action processes (CART, PSR, SCAR) that are related to supplier issues; analyze data and utilize formal problem-solving methodologies and tools
    • Conduct internal and quality system audits and participate in the corrective action process to monitor, verify, and close actions.
    • Support internal quality containment activities related to supplier issues
    • Work with project teams to define project deliverables, project planning, etc.
    • Manage the internal PPAP system and adapt automotive concepts to company, as appropriate, to add value but not drive unnecessary cost
    • Act as a liaison with suppliers and engineering on Advance Product Quality Planning (APQP) projects and ensure suppliers are on track and capable for new launches
    • Develop and maintain a professional working relationship at all levels of the organization and positively represent company's interests to suppliers
    • Ensure area of responsibility follows the ISO 9001 standard
    • Create and provide technical training to other associates, as needed
    • Train, or facilitate the training of, new associates in all aspects of their job function
    • Support new and current team member activities - hiring, performance, management, transfers, promotions, and disciplinary processes
    • Manage vacation approvals, timecard approval, daily and weekly overtime, hiring, and training.
    • Motivate, coach, reward, and discipline associates being supervised; resolve personnel issues
    • Maintain a high degree of visibility and access to associates
    • Communicate with cross-functional teams (engineering, materials, purchasing, sales, etcetera) to resolve issues and ensure objectives are met
    • Solve complex problems with minimal assistance
    • Other tasks as assigned

      • Bachelor's degree in Engineering, Quality, Technical, or related field required (ASQ, CMQ certification preferred)
      • Minimum of 6 years' experience in manufacturing quality engineering and product quality engineering with a proven understanding of engineering principles and quality tools and methods such as Control Plans, PPAP, APQP, PFMEA, 8D, SPC, ISO 9001, Six Sigma, etc.
      • Knowledge and experience in ISO 9001 standard and auditing
      • Demonstrated experience in personnel management
      • Intermediate computer skills are required
      • Proficient in Microsoft Office Suite and Minitab
      • Willing to travel as needed
        About The Shyft Group

        The Shyft Group (NASDAQ: SHYF) is North America's leader in specialty vehicle manufacturing, assembly and upfit for the commercial, retail and service specialty vehicle markets.

        The Shyft Group and our brands are as driven as our associates. Every person behind our badge is given the tools they need to make a positive contribution to the company, their community, and their families. Across eight go-to-market brands, in ten states and two countries, we have over 3,000 dedicated employees working as one to lead with innovation, ingenuity, and a dedication to quality craftsmanship.

        The Shyft Group rebranded in 2020 to reflect a new focus on high-growth end markets to help ensure long-term profitable growth. Our name and renewed focus reflect the action, speed, and agility we offer the commercial vehicle industry through our growing roster of brands - Utilimaster , Royal Truck Body , DuraMag , Strobes-R-Us , Spartan RV Chassis , and Builtmore Contract Manufacturing .

Keywords: The Shyft Group, Lansing , Quality Manager, Executive , Charlotte, Michigan

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