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Assistant Operations Manager

Company: Holy Cross Services
Location: Lansing
Posted on: November 25, 2022

Job Description:


*Salary: $58,000 per year*

Working for Holy Cross Services isn't just a job, it's a mission! We believe in the safety and joy of family. Our work is family-focused, as are our benefits: Holy Cross offers free health insurance for our employees *AND** *their family members.

The Assistant Operations Manager role is a mid-level leadership position, overseeing the Food Service, staff, Shelter Security, Custodial and AARP partners, and other units as assigned. This role will ensure on-the-job training, and monitor employee performance during all shifts (days, afternoons, and midnights) including weekends and holidays. Providing guidance and support in employee professional development plans to ensure success in their respective roles. Monitor and evaluate compliance in assigned areas. This role will assist in managing overall day-to-day support operations of the Shelter.

*Requirements: *

* Practices and models the Agency's treatment model, ethics, standards of conduct and procedures.
* Provides oversight and continuous quality improvement of support service operations (custodial, kitchen, security, volunteers).
* Ensures all actions are trauma- and TBRI-informed and abide by agency vision/values.
* Provides and documents weekly supervision and coaching for all direct reports.
* Evaluates and supports improved performance of direct reports and ensures performance evaluations for all indirect reports. Supports recruiting, interviewing, and onboarding personnel in assigned units.
* Conducts monthly meetings for instruction, training, and coordination on issues relative to team/participant needs.
* Reviews work responsibility of the group; problem solves with the group. Offers support, feedback, training direction and other assistance as needed, including auditing performance
* Meets weekly with the Operations Manager weekly to discuss scheduling, problems, solutions, and training issues and receive supervision.
* Assists Operations Manager in completing billing and reporting responsibilities.
* Ensures that all agency policies, site procedures and expectations for all assigned staff are followed.
* Provides necessary training and/or disciplinary measures to remedy problem situations.
* Supports Operations Manager in monitoring outcomes, reports, and billings with various grantors.
* Responsible for supporting participants to deescalate to prevent harm to themselves or others
* Responsible for teaching, modeling, practicing, supporting, and articulating the Agency's treatment philosophy
* Responsible for ensuring agency procedures and expectations are communicated to participant.
* Responsible for positive and professional interactions with participants, staff, volunteers, donors, and partners.
* Responsible for learning and accurately using the Homeless Management Information System as needed
* Committed to solving problems with participants and other co-workers to ensure a positive and productive working environment.
* Facilitate and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or report.
* Performs other duties related to the essential duties of the position and within the individual's capabilities as assigned by supervisor.

*Qualifications: *

* Bachelor's Degree in Human Services strongly preferred OR minimum of 6 years of experience in same or similar role
* Previous supervisory experience required
* Lived experience with homelessness strongly preferred
* Previous Commercial Kitchen experience preferred
* Previous Security experience preferred

*Benefits: *In addition to a competitive salary, we offer:

* Employer-Funded Health Benefits
* Vision
* Dental
* Wellness Benefits
* Public Loan Service Forgiveness Program (Student Loan Forgiveness)
* Generous Time off Benefits
* Disability & Life Insurance


_Holy Cross Services maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individual's qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education and social/recreation programs, are to be administered free from any illegal discriminatory practices._

_Holy Cross Services further recognizes that deep systemic inequities disproportionately overrepresent children of color and children who identify as LGBTQ within the child welfare system, yet underrepresent these populations within the child welfare workforce. Because we believe the people served must be centered in the work we do, applicants with lived experience in the child welfare system or homelessness, BIPOC applicants, and applicants who identify as LGBTQ are strongly encouraged to apply._

_Additionally, Holy Cross Services acknowledges the studies indicating applicants of color and women applicants may be less likely than others to apply for a job without meeting 100% of the preferred qualifications. If you are passionate for this work and meet the minimum requirements, your application is welcomed._

Job Type: Full-time

Pay: $58,000.00 per year%58047475%

Keywords: Holy Cross Services, Lansing , Assistant Operations Manager, Executive , Lansing, Michigan

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