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Clinical Manager - Remote

Company: ICF
Location: Lansing
Posted on: November 26, 2022

Job Description:

The Clinical Manager will be responsible for oversight of all calls requiring clinical responses from the ORR Call Center. The position will act as a member of the leadership team to recommend technological solutions to all clinical needs for the ORR Call Center, and will report to the Project Director for the Call Center. This position will be a Remote role with up to 25% travel.ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce.Key Responsibilities:

  • Oversee and manage the following:
  • All clinical responses to calls involving reports of abuse or requests for family emotional, behavioral, or psychological supports and interventions
  • Provide direct oversight of all work streams related to clinical project deliverables
  • Work closely with the call center staff, ORR (client) and clients stakeholders in the execution of deliverables and services.
  • Ensure timely and accurate communication with client to ensure transparency and communication of medium and long-term project activities, outstanding issues, and risk mitigation
  • Enforce uniform development and quality standards and ensure accuracy of project deliverables
  • Assure appropriate clinical responses are available through call center staff.
  • Directly supervise all subject matter experts in clinical responses
  • Review all child abuse reports
  • Provide ongoing leadership, direction, development, coaching, counseling, oversight, clinical guidance, and support to staff to ensure child welfare principles and social work best practices are central components of the Call Center
  • Provide crisis intervention and guidance to staff regarding clinical components of crisis interventionBasic Qualifications:
    • Masters in social work or some other graduate clinically focused degree
    • 10 plus years of experience in providing clinical interventions to children, youth, or families
    • 5 plus years experience working with unaccompanied children or refugee minors
    • 5 plus years experience supervising staff who are responsible for working with children and familiesPreferred Skills/Experience:
      • Bi-lingual English/ Spanish preferred
      • Licensed clinical provider
      • Experience with Office of Refugee Resettlement ( ORR )
      • Experience interacting with and advising clientsProfessional Skills:
        • Strong project management skills
        • Strong oral and written communication skills
        • Strong analytical, problem-solving, and decision-making capabilities
        • Strong attention to detail
        • Ability to multi-task in a fast-paced environment
        • Ability to work well both individually and in a team environment
        • Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision
        • Ability to work with all levels of internal staff, as well as outside clients and vendors
        • Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
        • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint
        • Sound business ethics, including the protection of proprietary and confidential informationWorking at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) . Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is - $80,656.00 - $137,116.00Nationwide Remote Office (US99)Need help? We're here:ICFCareerCenter@icf.comAbout ICFICF (NASDAQ:ICFI) is a global consulting services company with approximately 8,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Keywords: ICF, Lansing , Clinical Manager - Remote, Executive , Lansing, Michigan

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