Shift Manager, #19 Lansing Rd
Company: Quality Dairy Company
Location: Dimondale
Posted on: January 23, 2023
Job Description:
Description
Our mission is to work as a team, taking responsibility in building
loyalty with our customers and our co-workers, to exceed
expectations providing service and products that combine high
quality with integrity and to assist all internal and external
customers to assure that their needs are met in a 'Customer Service
Plus 1' manner.
Position Summary:
Act as the Store Manager in his/her absence. Oversee work of shift
personnel as assigned. Maximize customer satisfaction, sales and
profit.
Job Responsibilities:
Maximize Customer Satisfaction and Sales Improvement by delivering
Customer Service +1
- Provide quick, friendly service, with a welcoming smile
- Ensure staff is customer service focused
- Organize time of self and others to ensure Customer Service
Plus One
- Suggest additional and promotional items /suggestive
selling
- Create a pleasant and positive work environment
- Handle customer's questions, complaints and concerns quickly
and appropriately
Oversee the Work of Shift Personnel
- Treat Associates fairly and consistently
- Orient, train and develop new Associates and retrain existing
Associates, to improve individual and store performance
- Prioritize duties, manage time of self and shift personnel
Oversee store cleanliness and conditions, inside and out by
performing continuous store
- Ensure alcohol, tobacco, lotto and instant lottery sales are
appropriately handled
- Ensure shift coverage, making special arrangements if
necessary
- Communicate shift activities or concerns to Store Manager and
fellow Shift Managers
- Maintain displays and product presentation; suggest
merchandising improvements
- Willing to work flexible hours when needed
General Duties and Operations
- Enter orders/variances in system accurately and assist with
build to's
- Perform stocking, cleaning, and cashier duties as needed on the
shift
- Follow policy on cash handling/reporting
- Perform shift and daily opening/closing activities
- Perform Vendor check-in procedures
Safety and Security
- Ensure internal and external store areas are kept free of
safety hazards
- Ensure security monitoring is running and operating
properly
- Correct and report any safety or security violations,
concerns,
- Follow food safety guidelines
Personal Conduct
- Model outstanding behaviors for others on their shifts
- Follow through on assigned tasks, demonstrate urgency in task
completion
- Maintain confidentiality of store personnel and operation
- Follow and enforce all policies: dress code, attendance,
Relationships:
Store Manager:
- Immediate supervisor
- Consult regarding policy and procedures, problems and
questions
- Keep informed of changes and activities in store, company,
competition
- Communicate regarding store Associates; training
progress/deficiencies, successes or concerns
- Exchange ideas
Supervisor
- Inform of any problems or questions, if unable to reach Store
Manager
- Inform of questions/problems which were not resolved by Store
Manager
- Consult if there is an unresolved problem/concern with Store
Manager
- Exchange ideas
Operations Manager/Department Heads
- Communicate as needed to ensure effective, efficient
operations
Customer Service Representatives/Other Store Personnel
- Coordinate activities to assure customer service and task
completion
- Hold accountable for company policy and procedures
- Train to become proficient and comfortable in position
- Provide assistance and encouragement
Essential Skills, Abilities and Physical Demands:
- Ability to communicate effectively orally and in writing with
customers and Associates
- Ability to work without close supervision
- Ability to work with and through other people
- Judgment and decision making to handle questions or problems
relating to people, equipment, products, etc.
- Ability to read, follow and implement policies, procedures and
programs
- Awareness of merchandising, safety/security and personnel
issues which need attention
- Ability to adapt to changing circumstances, personalities and
shifts
- Work flexible hours, mostly afternoon, evening or midnight
shifts
- Perform accurate data entry of sales transactions using a touch
screen monitor
- Ability to handle cash transactions and return proper
change
- Ability to read fine print and decipher details in checking ID
for age restricted sales
- Handle multiple priorities quickly and effectively
- Standing without sitting for 6-10 hour shifts (sitting only for
a break of up to 20 minutes)
- Stooping/kneeling to floor level, climbing, bending and
stretching above chest level
- Lifting/moving up to 25 pounds on a regular basis
- Lift and organize cases of milk and other containers weighing
up to 50 pounds one or more times per shift
- Repetitive arm/wrist movement in scanning items and dipping ice
cream
- Working in temperature extremes for extended periods (cooler
approximately 40 -, shoveling snow, cleaning in winter and
summer)
- Bend and scoop hard ice cream from bulk containers for
preparation of cones
Education/Experience Requirements:
- High School Diploma or equivalent
- Minimum of 90 days as Quality Dairy Customer Service
Representative or six (6) months prior management experience
- Completion of Customer Service Representative Training
- Completion of Shift Manager Development and Certification
Program
This Job Description in no way states or implies that these are the
only duties to be performed. Associates will be required to follow
any other instructions and to perform any other duties as requested
by the supervisor.
Keywords: Quality Dairy Company, Lansing , Shift Manager, #19 Lansing Rd, Executive , Dimondale, Michigan
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