Customer Communications Manager (NA Marketing, Customer Engagement)

Company: U.S. Bank
Location: Lansing
Posted on: January 27, 2023

Job Description:

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.**Job Description****The Marketing Customer Communications Manager is an exceptionally great writer that executes written communication strategy to fulfill customer retention goals. This person knows how to build customer loyalty and position a company as a trusted advisor using multiple communication mediums. The ideal candidate has hands-on corporate experience working with cross-functional teams to execute editorial strategy and has a passion for innovation.****Primary Duties****eNewsletter production and content development** :+ Is a strategic thinker with the ability to communicate effectively verbally, visually and in writing+ Knows what questions to ask subject matter experts to uncover great stories+ Can weave value propositions into creative storytelling to drive customer action+ Skilled at subject line writing, headline writing, editing and knows AP Style**Develop and adhere to sound processes** :+ Independently prioritize projects, manage deadlines and develops editorial calendars to support eNewsletter production and distribution+ Creates systems for ensuring accountability to all internal stakeholders+ Works collaboratively with legal and compliance teams to deliver results at the speed of business**Manage editorial boards** :+ Comfortable leading and taking direction from advisory teams (strong interpersonal skills)+ Translates stakeholder business goals into executable results+ Uses analysis to measure and report communication campaign results+ Proven ability to manage multiple projects and meet critical deadlines in fast-paced, high-pressure environment**Education and experience required:**+ Bachelor's degree, or equivalent work experience+ Around 7 years of experience translating complex concepts into engaging stories. Must demonstrate a strength in writing for a variety of audiences and be prepared with writing samples+ Experience producing multiple articles from idea to completion within a 3 - 5 day window of time+ Working knowledge of digital eNewsletter platforms (SalesForce Marketing Cloud and/or basic coding knowledge a plus)+ Must demonstrate well-executed, results-oriented successIf there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .**Learn how** the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.**Benefits:**Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com (https://careers.usbank.com/global/en/benefits) .**EEO is the Law**Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.**E-Verify**U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,345.00 - $95,700.00 - $105,270.00This is an Elavon posting. Elavon is a part of the U.S. Bank family.Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Keywords: U.S. Bank, Lansing , Customer Communications Manager (NA Marketing, Customer Engagement), Executive , Lansing, Michigan