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Remote IT Program Manager II

Company: VirtualVocations
Location: Lansing
Posted on: January 27, 2023

Job Description:

An IT consulting company needs applicants for an opening for a Remote IT Program Manager II.

Core Responsibilities Include:
Identifying data-driven training and quality gaps.
Acting as the day-to-day escalation point for critical contact center issues and facilitates a final resolution
Ensuring vendor is audit ready through oversight of the contact centers quality requirements
Qualifications Include:

Ability to present technical knowledge in a simplified understandable manner
Ability to understand smart devices, digital Apps and other technical mobile or web aspect
Ability to analyze data, trends, and problem-solve creatively in a fast paced environment
Ability to clearly communicate verbal and written correspondence to all levels of management
Ability to think through resolutions of technical and personnel issues that surface in daily operations

Keywords: VirtualVocations, Lansing , Remote IT Program Manager II, Executive , Lansing, Michigan

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