Customer Success Manager
Company: DMI (Digital Management, Inc.)
Location: Detroit
Posted on: May 3, 2024
Job Description:
Customer Success Manager
Job ID
2024-26679
Category
Account Management
Location
US-MI-Detroit
About DMI
DMI is a leading global provider of digital services working at the
intersection of public and private sectors. With broad capabilities
across IT managed services, cybersecurity, cloud migration and
application development, DMI provides on-site and remote support to
clients within governments, healthcare, financial services,
transportation, manufacturing, and other critical infrastructure
sectors. DMI has grown to over 2,100+ employees globally and has
been continually recognized as a Top Workplace in both regional and
national categories.
About the Opportunity
DMI, LLC is seeking a Customer Success Manager Digital Management,
LLC (DMI) is seeking a full-time Customer Success Manager to
support the DMI team. Do you enjoy solving business problems with
innovative software solutions? Do you enjoy working as a part of a
dedicated team of intelligent and motivated individuals? Do you
have experience with the intersection of Waterfall and Agile
methodologies? We are seeking a Customer Success Manager to join
our team of business & IT consultants. If this sounds like you, we
cannot wait to meet you. Duties and Responsibilities:
- Demonstrate good understanding of
customer business and application solutions in the automotive
industry
- Develop and maintain relationships with key stakeholders at
customer accounts
- Accountable for planning, execution, monitoring & controlling
the projects to successful closure
- Accountable for project deliverables within the budget,
schedule, and of desired quality
- Manage risks and issues in the development and implementation
of the projects
- Analyze and manage stakeholders that include client, management
and the team
- Ensure timely communication of issues and status, via meetings
and reports to all stakeholders
- Assist in pre-sales activities, like requirement assessment,
estimation and project governance and execution proposals.
- Works closely with Client Partner on new opportunities
- Works closely with the assigned Client Partner to create and
define short term and long term strategy.
- Responsible for team motivation, guidance and mentoring with a
hands on approach.
- Works and coordinates with cross BU practices to move/expand
service offerings in the account
- Responsible for revenue and gross margin attainment
- Works directly with the Client Partner on onboarding and
invoicing.
- Plays the lead role in all Quarter and All Hands events.
- Responsible for resource management , team morale and
attrition
- Responsible for sub-con resources and vendor management
- Works closely with practice leadership on resource changes.
Qualifications
Education and Years of Experience:
- Bachelor's Degree in a technical or business field of
study
- 7+ plus of combined software project management experience
- Project Management Institute (PMP) Certification or equivalent
experience Required and Desired Skills/Certifications:
- 10-15 years of experience in IT industry, with at least 5 years
of project management experience.
- Hands on experience on projects in the automotive sector
- Experience managing project financials and plans for staff
augmentation as well as statement-of-work (SOW) type of
engagements
- Works with team members spread across multiple geographies
- Knowledge and experience of software development methodologies
- Agile and Scrum
- Exposure to various Project Management tools such as, Jira, TFS
etc.
- Logically sound with strong analytical and troubleshooting
skills, with great communication ability (verbal and written)
- Have managed the time critical deadlines and changing
priorities in a fast-paced environment
- Strong people management skills, who can direct, manage and
motivate the team
- Consulting skills such as interviewing stakeholders,
facilitating meetings and negotiating skills
- Exposure to Agile methodologies and familiarity with Agile
principles and values
- Exposure to Scrum and/or Kanban
- Experience with ceremonies such as daily stand-ups, sprint
planning, backlog grooming, and sprint retrospectives
- Excellent written and oral communication skills with the
ability to communicate at a level of detail appropriate for the
audience
- Outstanding interpersonal and leadership skills, strong work
ethic, self-motivated, and excellent presentation skills
- Professional persistence - ability to track action items to
closure with appropriate levels of follow-up
- Risk Management experience - establishing probability and
impact of risks, creating and executing upon mitigation and
contingency plans
- Detail oriented and sound independent judgment Desired Skills /
Certifications:
- Advanced Degree
- Agile Certifications
- Experience working in a consulting firmLocation: Detroit, MI
Working at DMIDMI is a diverse, prosperous, and rewarding place to
work. Being part of the DMI family means we care about your
wellbeing. We offer a variety of perks and benefits that help meet
various interests and needs, while still having the opportunity to
work directly with several of our award-winning, Fortune 1000
clients. The following categories make up your DMI wellbeing:
- Convenience/Concierge - Virtual visits through health
insurance, pet insurance, commuter benefits, discount tickets for
movies, travel, and many other items to provide convenience.
- Development - Annual performance management, continuing
education, and tuition assistance, internal job opportunities along
with career enrichment and advancement to help each employee with
their professional and personal development.
- Financial - Generous 401k matches both pre-tax and post-tax
(ROTH) contributions along with financial wellness education, EAP,
Life Insurance and Disability help provide financial stability for
each DMI employee.
- Recognition - Great achievements do not go unnoticed by DMI
through Annual Awards ceremony, service anniversaries, peer-to-peer
acknowledgment, employee referral bonuses.
- Wellness - Healthcare benefits, Wellness programs, Flu Shots,
Biometric screenings, and several other wellness options.Employees
are valued for their talents and contributions. We all take pride
in helping our customers achieve their goals, which in turn
contributes to the overall success of the company. The company does
and will take affirmative action to employ and advance in
employment individuals with disabilities and protected veterans,
and to treat qualified individuals without discrimination based on
their physical or mental disability or veteran status. DMI is an
Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI
maintains a drug-free workplace. ***************** No Agencies
Please ***************** Applicants selected may be subject to a
government security investigation and must meet eligibility
requirements for access to classified information. US citizenship
may be required for some positions.
Connect With Us!
Not ready to apply? Connect with us for general consideration.
Keywords: DMI (Digital Management, Inc.), Lansing , Customer Success Manager, Executive , Detroit, Michigan
Didn't find what you're looking for? Search again!
Loading more jobs...