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Client Development Manager

Company: Inmar
Location: Lansing
Posted on: July 12, 2019

Job Description:

As the Client Development Manager, you are responsible for the expansion and renewals of Inmar's returns relationships. This also includes managing and maintaining the overall success and health of the relationship. The Client Development Manager, Commerce is responsible for understanding the strategic goals and objectives of each client and developing sales strategies that align with Inmar's clients' strategies. The Client Development Manager, Commerce will be constantly abreast of client's needs and provide new product/service ideas based on those needs. With regard to new commerce services, the Client Development Manager, Commerce is responsible for selling the established features and following new opportunities through to the "hand-off" step in the onboarding process to the client services team.Primary Accountabilities:

Influence (50%)

  • Manage and grow Inmar's current commerce solutions in a CPG manufacturer(or retail) environment
  • Work closely with the District VP on client strategies
  • Maintain relationships with all buying influences within the client/prospect organization
  • Develop strategies that grow the client's top revenue and improve profitability
  • Manage internal communications garnering support and getting appropriate buy-in
  • Collaborate with client on product and service improvements that could deliver incremental value and bring Product Management into those discussions as necessary
  • Oversee contract negotiations and ongoing contract management and renewals


    Strategic (30%)

    • Develop and maintain expertise on industry trends, technology, best practices, and regulations of relevance to the promotion network
    • Obtain "expert" level understanding of Inmar commerce product solutions with the ability to conduct demonstrations of technology in all sales stages, including late stages of sales meetings
    • Thoroughly understand client's strategic goals and objectives and translate how Inmar's products and solutions align with those objectives
    • Ensure the client understands the value of the services available or being received to ensure a renewal with increased value to the company


      Administrative (20%)

      • Maintain records for all key account activity
      • Manage travel expenses and budgets, in line with Inmar policies
      • Performs other duties as assigned

        Required Qualification:

        • Bachelor's Degree in Business, Marketing, Supply Chain, or related industry
        • Minimum of 5 years using a consultative sales approach selling commerce solutions in a CPG Manufacturer and/ or Retailer environment.
        • Proficient in Microsoft Office
        • Proficient in Google Suite
        • Proficient in (CRM tool)
        • Ability to travel up to 40-50%

          Individual Competencies:

          • Adaptability: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
          • Emotional Intelligence: Possesses emotional self-awareness to identify and manage emotions, maintain composure through stress and anxiety, and recognize the emotional responses of others in order to understand the client's needs and adapt the message.
          • Accountability: Sets clear goals, objectives, expectations, and responsibilities and monitors the process, progress and results to hold self and others accountable for measurable actions and results.
          • Communication:Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
          • Influence:Uses appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
          • Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.


            The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

            While performing the duties of this job, the associate is:

            • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
            • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
            • Occasionally required to stand, kneel or stoop, and lift and/or move up to 20 pounds.
            • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.


              • Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

                As an Inmar Associate, you:

                • Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
                • Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
                • Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
                • Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
                • Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

Keywords: Inmar, Lansing , Client Development Manager, Executive , Lansing, Michigan

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