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Benefits Account Manager

Company: Keyser Insurance Group
Location: Lansing
Posted on: July 14, 2019

Job Description:

DESCRIPTION:The Account Manager--retains and grows a book of business by developing strong relationships built on the highest degree of customer service and by delivering proactive services. --RESPONSIBILITIES AND DUTIES: Developing a solid and trusting relationship between managed clients--and agencyResolve key client issues and complaintsDevelops a complete understanding of account needsAnticipate account changes and improvementsCreate and help--manage communications with clients and internal teamsCollaborate on strategic planning to improve client resultsMaintains and updates Agency Management System and internal records daily.Working with design, sales/account executive--team, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs metMarket new businesses, collect data, and review policies Meeting all client needs and deliverables according to proposed timelinesAnalyzing client data to provide customer relationship managementExpanding relationships and bringing in new clientsTravel Required--Position Requirements:Exceptional listening, oral and written English communication skills.High level of empathy and compassionBuild and maintain relationshipsSuperior customer service and problem solving skillsDemonstrate proficiency with computer systems, including but not limited to Microsoft Office and automated agency management system, enrollment sytemsAbility to work in a fast-paced environmentAbility to type 50 words per minuteAbility to work effectively--in a team environment Required Experience: Bachelor's degree in business administration or equivalent experience; a minimum of 5 to 10 years of benefit insurance experience. Appropriate State Licensing

Keywords: Keyser Insurance Group, Lansing , Benefits Account Manager, Executive , Lansing, Michigan

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