Application Support Associate-Inpatient Clinical Applications

Company: Sparrow
Location: Lansing
Posted on: May 15, 2020

Job Description:

Job Opportunity Job ID:--15581 EMR and Epic Systems Analysts Inpatient Description: Positions Location: Lansing, MI -- Job Description The Sparrow Analytics and IT department is made up of enterprising critical thinkers who enjoy solving problems and improving process and systems in healthcare a field which serves an important public purpose. Our department supports all analytic, application development, business intelligence and technical infrastructure needs for the health system: administration, data analytics, clinical, facilities, finance, human resources, informatics, insurance, patient care, project management, supply chain and all systems/technology. We--are committed to--providing growth opportunities,--training and mentoring for our associates as they learn specific subject matter expertise.-- Our team has a variety of curricular and professional backgrounds and a desire for meaningful work, career advancement and real responsibility. We share a passion for systems and design thinking, analytics, optimization and process improvement. General Purpose of the Job: The Application--Support Associate--works continually to support our users and--improve applications and systems through upgrades and other projects by providing support to analysts, project managers and Sparrow leadership.-- Essential Duties: Resolve common applications issues, troubleshoot and--document resolution.---------- Perform application testing and integrated--testing.-- -------- Apply changes to test scripts with guidance from--analyst -------- SOS tickets, review tickets, assure correct team is--assigned to resolve, obtain additional information from customer Close tickets based on application access and--resolution or provide communication/escalation to analyst. Project support to analysts--tasks associated with--projects to assist analyst Provides go-live elbow support Provides tier II support during helpdesk peak call--times -- Job Requirements General Requirements Must achieve Epic proficiency or have completed assigned training courses for other application within 120 days. Education Bachelor's degree in Public Health, Social or Health Sciences, Humanities, Education, Clinical or relevant field or associates degree and 2+ years of relevant professional experience. Specialized Knowledge and Skills Professional Qualities Required: Desire for meaningful work and real responsibility Demonstrable and strong problem-solving skills Creative and critical thinking skills Strong written and verbal communications skills Strong interpersonal skills Professionalism Collaborative and ambitious Service and process improvement mindset with an interest in building relationships with customers Required: Completing and passing a series of aptitude and skills assessments as part of the consideration process for this position. Candidates please note: A series of assessments are a required part of the consideration process for all positions in the IT Department. Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Job Family Information Technology Requirements: Shift Days Degree Type / Education Level Bachelor's Status Full-time Facility Match Any Experience Level Under 4 Years

Keywords: Sparrow, Lansing , Application Support Associate-Inpatient Clinical Applications, Healthcare , Lansing, Michigan