Associate Medical Director - Ingham County, MI
Company: UnitedHealth Group
Location: Lansing
Posted on: June 22, 2022
Job Description:
Landmark Health, part of the Optum and UnitedHealth Group family
of businesses, was created to transform how healthcare is delivered
to the most medically vulnerable members in our community. Our
medical group provides home-based medical care to chronically ill
patients, many of whom are ill-equipped to navigate our
overwhelming healthcare system.
Because many of our patients are frail and elderly, we deliver care
primarily in the comfort of their home. Our Program is also offered
to eligible patientsat no incremental financial cost to them. We
are not a fee-for- service practice; we benefit economically only
if we deliver high-quality patient outcomes and satisfaction. As a
result, our clinical teams can spend quality-time caring for a
smaller number of patients, giving all patients the space, respect,
compassion and care they deserve.
At Landmark, our interdisciplinary teams collaboratively manage our
complex patient panels. These teams are led by Physicians, Nurse
Practitioners, and Physician Assistants, with supporting care
provided by RN Nurse Care Managers, Social Workers, Pharmacists,
Behavioral Health, and other employed team members.
Join Landmark to be part of a growing company full of
purpose-driven, action-oriented, and compassionate team members
working to dramatically transform healthcare for our
communities.
TheAssociate Medical Director (AMD)provides direct and indirect
medical care and population health management to patients served by
Landmark Health. The AMD reports directly to the Market Medical
Director and provides clinical and operational oversight to a team
of physicians and advanced level practitioners assigned to them.The
AMD also acts as a leader for the zones interdisciplinary team
accountable for serving a patient population and/or geography
within a Landmark market.
The AMD directs and helps build the capacity of a team of providers
in a zone to manage a population of complex patients, and is
responsible for achieving clinical outcomes, optimizing
utilization/costs, and ensuring high patient satisfaction within
that zone. This position is 60% direct and indirect patient care
and 40% administrative.
Primary Responsibilities:
Direct & Indirect Patient Care
- Provide medical care to a panel of patients of the highest
complexity
- Transition high acuity patients back to longitudinal providers
as patients condition improves
- Act as a consultative physician focused on stabilizing the
frailest and most vulnerable patients within the
population.
- Complete comprehensive chart reviews and ride alongs of
providers in their respective zone in order to ensure high quality
care of patients
- Participate in the market on call schedule and provide
telephonic on-call coverage that require telephonic triage based on
market needs
- Support advanced level practitioners with in-person or
telephonic clinical consultations
- Provide real time supervision of Urgentivist Extenders
(paramedics or RNs/LPNs/LVNs) as needed
- Review reports and data to improve population health for
patients within their zone and patient panel
- Provide clinical leadership, oversee quality and execute
clinical operations within a defined zone
- Oversee the application of specific measurements of quality and
ensure that all providers consistently meet thresholds
- Remain current in the knowledge of geriatrics, utilization
management, quality management, managed care principals and new
clinical developments and technologies
- Participate in the continuous assessment and improvement of the
quality of care provided to members
- At the direction of the Market Medical Director participate in
the resolution of medically related grievances
Team Performance Management
- Supervise POD leaders and advanced practice practitioners
directly reporting to AMD, including conducting regular 1:1s,
proactively providing performance feedback, reviews and mentorship,
overseeing provider education, in-service training, and
orientation
- Support the Market Medical Director in recruiting advanced
practice practitioners and physicians in their zone, ensuring the
pursuit of talent with the appropriate mix of clinical skills and
behavioral qualities to retain a high performing team
- Proactive ownership for zones performance against key clinical
and operational performance metrics
- Ownership of onboarding support and clinical education to
providers in the zone
- Assist with creating, publishing and participating in the call
schedule, approving PTO and other administrative activities
Interdisciplinary Team Leadership
- Lead and participate in interdisciplinary team meetings,
including case reviews that engage the full team, teaching on
relevant clinical topics, and training on new protocols and
workflows
- Participate in provider and physician meetings
- Join daily huddle with a focused team of interdisciplinary
staff Health Plan & Community Relations
- Assist Market Medical Director in enhancing community
relationships with targeted and local hospitals, PCPs, community
acute care, SNF, LTC and ALF facilities in the market
- Act as a local leader and advocate for the Landmark model with
community providers and delivery systems and other community
partners or potential business partners
- Serve as an advocate for the team with community providers when
escalation is necessary and ensure appropriate resolution
Strategy & Standardization
- Support implementation of centrally led initiatives and develop
market-led improvement initiatives Other
- Support Market Medical Director when not available for meetings
within and outside of Landmark
- Participate actively in all Peer Review activities
- Other duties as assigned by the Market Medical Director
Competencies:
- Problem Solving- Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; develops
alternative solutions; works well in group problem solving
situations; uses reason even when dealing with emotional
topics
- Technical Skills- Assesses own strengths and weaknesses;
pursues training and development opportunities; strives to
continuously build knowledge and skills; shares expertise with
others
- Interpersonal Skills- Focuses on solving conflict; maintains
confidentiality; listens to others; keeps emotions under control
and overcomes resistance when necessary; remains open to new
ideas
- Oral Communication- Speaks clearly and persuasively in positive
or negative situations; listens and seeks clarification; responds
openly to questions. Must be able to deal with frequent change,
delays, or unexpected events
- Attendance/Punctuality- Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time
- Initiative- Volunteers readily; undertakes self-development
activities; seeks increased responsibilities; takes independent
actions and calculated risks; looks for and takes advantage of
opportunities; asks for and offers help when needed; generates
suggestions for improving work and workflow
Youll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
- Physician currently licensed to practice without restriction in
the state of practice and has met or exceeded all the credentialing
requirements of a provider within the provider panel
- Experience in coaching members of the health care team to
provide excellent care or, if needed, determine deficiencies in
care and formulate a plan for improvement
- Experience in leading teams of physicians and mid-level
providers in delivering high-quality, cost-effective care
- Experience in recruiting and hiring medical talent along with
continuous supervision of the medical care delivered
- Current in the knowledge of geriatrics, utilization management,
quality management, managed care principals and new clinical
developments and technologies
- Proven ability to analyze staffing needs sufficient to care for
the patient panel
- Access to reliable transportation; if you are driving a
vehicle, you must comply with all the terms of the Landmark Motor
Vehicle Safety Policy
- Full COVID-19 vaccination is an essential requirement of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance
Physical Demands:
- Regular requirement to sit; use hands to touch, handle or
feel
- Regular requirement to talk and listen
- Occasional requirement to stand; walk and reach with hands and
arms
- Occasional requirement to lift and/or move up to 10
pounds
- Vision abilities include close vision, peripheral vision, depth
perception and ability to adjust focus.
- Ability to travel by plane or car
Work Environment:
- Noise level is usually moderate
To protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment
Careers with Optum.Here's the idea. We built an entire organization
around one giant objective; make health care work better for
everyone. So when it comes to how we use the world's large
accumulation of health-related information, or guide health and
lifestyle choices or manage pharmacy benefits for millions, our
first goal is to leap beyond the status quo and uncover new ways to
serve. Optum, part of the UnitedHealth Group family of businesses,
brings together some of the greatest minds and most advanced ideas
on where health care has to go in order to reach its fullest
potential. For you, that means working on high performance teams
against sophisticated challenges that matter. Optum, incredible
ideas in one incredible company and a singular opportunity to
doyour life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.Required
Keywords: UnitedHealth Group, Lansing , Associate Medical Director - Ingham County, MI, Healthcare , Lansing, Michigan
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