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Healthcare Customer Service/Sr. Outreach Specialist - Lansing

Company: Centauri Health Solutions, Inc.
Location: Lansing
Posted on: January 9, 2019

Job Description:

Healthcare Customer Service Specialist About this exciting opportunity Join our award-winning health care services firm as a Healthcare Customer Service Specialist/Sr. Outreach Specialist working with health plan members to determine eligibility for Social Security disability benefits. If you have at least 2 years of customer service or healthcare experience, strong interpersonal skills, and a desire to make a difference in someone's life, you could be the person we are seeking! We offer a vibrant, positive team culture with a focus on customer service and professional growth. We make a difference in the lives of our customers, our community, and our associates. In fact, our service vision is "Come from a place of kindness in every interaction." If that aligns with your personal values, your qualifications meet our requirements, and you are interested in our Healthcare Customer Service Specialist/Sr. Outreach Specialist role, we would love to talk! Healthcare Customer Service Representatives/Sr. Outreach Specialists work in a fast-paced, high-energy environment providing claimants with outstanding customer service and assist in determining eligibility for government-funded assistance programs. The Healthcare Customer Service Representative/Sr. Outreach Specialist communicates with claimants, screens for eligibility and assists with submitting application for benefits. A successful Healthcare Customer Service Representative an empathetic listener and communicator, likes to juggle multiple projects, connect with customers over the phone, and work in a fast-paced environment. This position offers base pay along with generous bonus potential. Shift differential offered for 3pm-11pm or split shift. Pay scale adjusted incrementally for candidates who are Bilingual. Some flexibility in start time while regular schedule is Monday through Friday. Responsibilities Include:

  • Making and receiving phone calls with the intent of promoting Centauri's services
  • Providing a high level of customer service and support to Medicaid health plan members
  • Utilizing experience, training, and analytical skills to determine eligibility for government programs
  • Managing confidential protected health information
  • Interpreting and explaining information such as eligibility requirements and application details
  • Using probing questions to clarify eligibility data with patient or member
  • Compiling, recording, and evaluating personal and financial data in order to verify completeness and accuracy Required Skills:
    • Strong customer service and/or call center background
    • Strong computer skills including Outlook, Word, and some Excel
    • Ability to work in a fast-paced environment
    • Love to learn
    • Strong work ethic and sense of commitment
    • Prior experience in processing disability/claims evaluation and/or adjudication is a significant plus

      Keywords: Centauri Health Solutions, Inc., Lansing , Healthcare Customer Service/Sr. Outreach Specialist - Lansing, Healthcare , Lansing, Michigan

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