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Healthcare Business Analyst (CRM/IVR)

Company: CNSI
Location: Lansing
Posted on: November 7, 2019

Job Description:

The role of the Business Analysis, Associate is to assist in analyzing business problems, identifying gaps, and providing technical support in areas around basic to moderate information systems. This role assists with several requirements throughout the project life cycle and involves an understanding of applicable business systems and industry requirements. This role is a member of the Business Analysis Team and reports directly to the Business Analysis, Director.

What you will do:

* Develops documentation related to moderately complex projects and information systems

* Applies business analysis knowledge to review and analyze systems problems to identify solutions

* Supports team to develop use cases, workflow diagrams, and gap analysis to create or modify requirements documents and design specifications

* Analyzes user requirements and client business needs using standard procedures

* Ensures bi-directional traceability of requirements

* Tracks and reports status of work assignments and escalates issues and risks to senior management as required

* Act as a liaison between the client and technology teams

Who you are:

* You have a bachelor's degree with 2 - 7 years of business analysis experience or at least 3 - 8 years of directly related work experience

* You have experience with CRM or IVR

* You have experience with Systems Development Life Cycle (SDLC)

* You have healthcare industry with domain knowledge of Medicare, Medicaid or healthcare verticals

* You have Provider Management and Enrollment System experience

* You can elicit, document, analyze and verify requirements

About us:

We are proud to be a partner to the public sector, a trail blazer in health IT and a passionate advocate for better health, better care and lower costs for millions of Americans. Innovation is core to our DNA and through our iCare program we invest in the well-being of our employees and the communities in which we live and work. You will be offered a solid compensation package which includes:

* Annual and Other Paid Leave

* Medical/Dental Insurance

* Flexible Spending Account (FSA) Plan

* Disability Insurance (Short & Long Term)

* Life Insurance

* 401(k) Retirement Savings Plan

* Employee Assistance Program

* College Savings Plan

* Tuition & Training Assistance

* Paid Holidays

* Employee Referral Program

CNSI maintains a policy supporting equal employment opportunity. Employment decisions at CNSI are made without regard for race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status or any other status protected by applicable Federal, state, or local law. We are proud of our diversity and encourage all qualified applicants to apply.

Location:

Cheyenne, WY or Lansing, MI, or Rockville, MD

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: CNSI, Lansing , Healthcare Business Analyst (CRM/IVR), Healthcare , Lansing, Michigan

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