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Concierge

Company: Fantastic Finds
Location: Lansing
Posted on: December 4, 2019

Job Description:

Are you pursuing a career in hospitality? Do you thrive at making guests feel completely welcome from the moment you first interact with them? Can you anticipate the needs of guests? Are you awesome at juggling a variety of tasks? Are you known as, "Cool Under Pressure," by your friends? Does being the first person to greet guests in a bridal and prom salon excite you? Then we are looking for you to join our family as our Bridal Salon Concierge.
Who are we?We are Fantastic Finds, Michigan's largest bridal and prom salon. At the heart of Fantastic Finds is Bridal Heaven where we believe every bride deserves to have the experience of a lifetime as they search for their special dress to say "I do" in. We train our team of professionals to not only share their expertise in trends, fabrics, gown construction, and tuxedo choices, but to also ensure every customer's experience is personal, fun, and memorable.The mission of Fantastic Finds is to make dreams come true.OUR CORE VALUES

  • We are dedicated to creating an exceptional customer experience for everyone from the bride to her family and friends.
  • We are emotionally invested in every bride's journey and truly share empathy with all of our customers.
  • We CELEBRATE with every customer no matter their circumstances.
    What you'll do...Our Concierge is SO important! Why? Because you become the face of our company and brand! You are the first person our guests connect with either when they make that first phone call or visit our salon for the first time. You set the tone for their entire experience. Being knowledgeable, confident, and accommodating are all keys to success.If you know you can---
    • Greet guests with a positive, upbeat attitude and a smile.
    • Anticipate guest needs.
    • Smoothly handle all incoming calls and expertly schedule appointments with your tech-savvy computer skills.
    • Juggle multiple tasks while prioritizing details and staying organized.
    • Take ownership of guest's challenges and follow through to ensure guest satisfaction.
    • Remain calm especially during times of heavy guest volume.
    • Be highly responsive--- in other words, you have a sense of urgency to get things done.
      Who we're looking for...
      • People Person: You can connect with a diverse range of guests from all walks of life.
      • Empathetic: You are understanding with each bride and family about the uniqueness of their big day. When emotions run high, you remain cool under pressure.
      • Solution-Focused: When presented with a challenge, you find a solution whether it is for a customer, co-worker, or yourself.
      • Coachable: You're open to new ideas and new ways of doing things. You don't take feedback personally and are open to self-improvement-you want to do better and be better.
      • Proactive: You take action without being asked and it comes naturally for you.
      • Team Player: While you work well independently and strive to exceed your individual goals, you also understand the value of being part of a team and contribute to team goals.
        When & where you will be needed...Our beautiful store is located in Lansing, Michigan. Working with brides is a 7 day a week business. We pride ourselves on being there for our brides and their families whenever needed. We are looking for team members who are just as passionate about being a support for our customers as we are. We are looking for one full-time person to lead our Concierge programShifts we need covered for this position are below. Some shifts are negotiable. Required shifts are starred*:
        • Monday-Thursday 12PM-8PM (Mon & Tues 12PM-8PM*)
        • Friday 10AM-6PM
        • Saturday 9:15AM-5PM*
        • Sunday 12:30PM-4:30PM We are closed all holidays as well as December 24-26.
          Benefits
          • Our Bridal Salon Concierge makes between $12 to $13 per hour depending upon level of exceptionalism.
          • Our team is more of a family. We support each other in supporting our customers.
          • Opportunities for advancement. We aren't just saying this. We are looking for team members who are looking for a career in the bridal industry and sales.
            What are you waiting for? Apply today! If you are asked to move on to the next step, you will receive a request to complete a short video interview. This invitation will come from our recruitment company, AHA! Business Consulting.

Keywords: Fantastic Finds, Lansing , Concierge, Hospitality & Tourism , Lansing, Michigan

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