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Customer Service / Call Center, Lansing MI

Company: Kelly Services
Location: Lansing
Posted on: January 16, 2020

Job Description:

Customer Service Representative (CSR, CSA), Contact/Call Center Lansing MI. Do you want to be part of an awesome, exciting industry and work in a dynamic, interactive workplace? This position will provide the best excitement of a start-up company with fast-paced, challenging work, tremendous growth potential and gives you the opportunity to work with a leading provider of internet lottery solutions. - Work location: Lansing, MI - 1st shift 8AM-5PM (must be able to work some overtime if needed) - Monday - Friday (must be able to work occasional weekends if needed) - $12.50 - $14/hour (based on experience) - Weekly pay (every Friday) - Start date 02/03/20, interviews 01/13/20 only Snapshot: - Work in Contact Center supporting online Lottery players with Lottery purchases, withdrawals, game play, registration and other related service inquiries. - Interact with customers through live instant messaging, email and telephone to enhance player experience with online Lottery games by answering questions, providing information, resolving technical issues and providing flawless customer service and basic technical support. - Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols. - Work according to set goals and targets. If you are interested in these positions and have call center experience (previous call center experience is required) please forward resumes to Susie Jones at [Click Here to Email Your Resum--] or call/text (989) 297-6565 for immediate consideration. -Advanced knowledge of Windows Office Programs -Previous Call Center Experience -Some college preferred, not required -Great customer service skills -Ability to troubleshoot technical issues related to computer/tablet/cell phone applications -Effective communication skills, making offers to VIP customers

Keywords: Kelly Services, Lansing , Customer Service / Call Center, Lansing MI, Hospitality & Tourism , Lansing, Michigan

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