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P/C Customer Service Supervisor

Company: Farm Bureau Mutual Insurance Company of Michigan
Location: Lansing
Posted on: January 11, 2021

Job Description:

Farm Bureau Mutual Insurance Company of MichiganJob ID: 2020-3138# of Openings: 1Location: Lansing, MICategory: Customer Service/SupportCompany Name: Farm Bureau Mutual Insurance Company of MichiganStatus: Regular Full-TimeWork Hours: Monday-Friday, 8:00 a.m.-4:30 p.m.Salary Minimum: USD $56,445.00/Yr.OBJECTIVE

To provide support to the Home Office Property/Casualty (P/C) Customer Service team by hiring, training and developing professional customer service staff. To assist in all office staff functions as needed to support the successful operation of the Home Office in ensuring an excellent customer experience. To oversee the daily operation of P/C Customer Service Specialists to ensure calls and premium control tasks are handled in a timely and efficient manner with delivery of WOW! Customer Service. To act as a resource and coach to the members of the P/C Customer Service team to meet department and company objectives. To work toward resolution of complex issues and continuous improvement.

RESPONSIBILITIES

Provide supervision to Home Office P/C Customer Service staff by coaching, developing talent, disciplining and appraising performance. Hold one on one sessions, quarterly development sessions and performance appraisals following HR guidelines.

Communicate and monitor business practices and workloads related to billing functions, following company guidelines for company rules, on new and renewal business, money handling, policy retention, file documentation, and use of Farm Bureau computer applications.

Communicate clearly and concisely the job expectations and service standards for departmental and individual performances. Set expectations, measure performance, and ensure quality of work is met. Assist in assigning projects and responsibilities as needs arise. Plan for succession.

QUALIFICATIONS

Required: Bachelor's Degree in business administration, management, insurance, finance or related field required, or equivalent experience may be considered. One to three years' office experience required. Strong computer software experience, including Microsoft Word, Excel and PowerPoint required. Must possess a valid driver license with an acceptable driving record. Willingness to pursue self-development related to but not limited to insurance, processing procedures, training, and computer training and customer service training required.

Preferred: Previous insurance experience or training preferred. Supervisory experience preferred.

PM19All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI128461721

Keywords: Farm Bureau Mutual Insurance Company of Michigan, Lansing , P/C Customer Service Supervisor, Hospitality & Tourism , Lansing, Michigan

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