P/C Customer Service Supervisor
Company: Farm Bureau Mutual Insurance Company of Michigan
Posted on: January 11, 2021
Farm Bureau Mutual Insurance Company of MichiganJob ID:
2020-3138# of Openings: 1Location: Lansing, MICategory: Customer
Service/SupportCompany Name: Farm Bureau Mutual Insurance Company
of MichiganStatus: Regular Full-TimeWork Hours: Monday-Friday, 8:00
a.m.-4:30 p.m.Salary Minimum: USD $56,445.00/Yr.OBJECTIVE
To provide support to the Home Office Property/Casualty (P/C)
Customer Service team by hiring, training and developing
professional customer service staff. To assist in all office staff
functions as needed to support the successful operation of the Home
Office in ensuring an excellent customer experience. To oversee the
daily operation of P/C Customer Service Specialists to ensure calls
and premium control tasks are handled in a timely and efficient
manner with delivery of WOW! Customer Service. To act as a resource
and coach to the members of the P/C Customer Service team to meet
department and company objectives. To work toward resolution of
complex issues and continuous improvement.
Provide supervision to Home Office P/C Customer Service staff by
coaching, developing talent, disciplining and appraising
performance. Hold one on one sessions, quarterly development
sessions and performance appraisals following HR guidelines.
Communicate and monitor business practices and workloads related to
billing functions, following company guidelines for company rules,
on new and renewal business, money handling, policy retention, file
documentation, and use of Farm Bureau computer applications.
Communicate clearly and concisely the job expectations and service
standards for departmental and individual performances. Set
expectations, measure performance, and ensure quality of work is
met. Assist in assigning projects and responsibilities as needs
arise. Plan for succession.
Required: Bachelor's Degree in business administration, management,
insurance, finance or related field required, or equivalent
experience may be considered. One to three years' office experience
required. Strong computer software experience, including Microsoft
Word, Excel and PowerPoint required. Must possess a valid driver
license with an acceptable driving record. Willingness to pursue
self-development related to but not limited to insurance,
processing procedures, training, and computer training and customer
service training required.
Preferred: Previous insurance experience or training preferred.
Supervisory experience preferred.
PM19All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. PI128461721
Keywords: Farm Bureau Mutual Insurance Company of Michigan, Lansing , P/C Customer Service Supervisor, Hospitality & Tourism , Lansing, Michigan
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