Regional Field Customer Service Representative

Company: Farm Bureau Life Insurance Company of Michigan
Location: Lansing
Posted on: January 11, 2021

Job Description:

Farm Bureau Life Insurance Company of MichiganJob ID: 2020-3125# of Openings: 1Location: Work From Home, MICategory: Customer Service/SupportCompany Name: Farm Bureau Life Insurance Company of MichiganStatus: Regular Full-TimeWork Hours: Monday-Friday, 8:00 a.m.-4:30 p.m.Salary Minimum: USD $38,825.00/Yr.OBJECTIVE

To prepare the Field Force for success by providing comprehensive customer service and training others to prepare information for independent contractor insurance agents to quote, sell and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership as much as possible of all incoming calls to the Area Service Office (ASO) in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, face-to-face and through daily document listings and activities reports.

RESPONSIBILITIES

Assist customers and potential customers with questions regarding billing, insurance coverages and member benefits.

Receive, process and verify insurance and membership transactions.

Take ownership of complaints and inquiries and proactively follow through to resolution.

QUALIFICATIONS

Required: High school diploma or equivalent required. Associate's degree preferred with focus on business administration, management, insurance or finance, or equivalent experience may be considered. One-year professional office and customer service experience required. Proven experience training others in a professional office environment required. Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel and PowerPoint required. Demonstrated ability to learn new technologies required. Ability to train field customer service representatives to a proficient level. Active P/C license required or must be successfully obtained within 90 days of employment. Keyboarding skills with accuracy required. Willingness to pursue continuing job-related training and education required.

Preferred: Minimum six months' experience in insurance processing preferred. Experience with learning management systems preferred.

*Note: This position will start as a temporary position until a Property/Casualty licensing is obtained. Once a license is obtained, this position will move into an established full time position.

PM19All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI128461718

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