Regional Field Customer Service Representative
Company: Farm Bureau Life Insurance Company of Michigan
Location: Lansing
Posted on: January 11, 2021
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Job Description:
Farm Bureau Life Insurance Company of MichiganJob ID: 2020-3125#
of Openings: 1Location: Work From Home, MICategory: Customer
Service/SupportCompany Name: Farm Bureau Life Insurance Company of
MichiganStatus: Regular Full-TimeWork Hours: Monday-Friday, 8:00
a.m.-4:30 p.m.Salary Minimum: USD $38,825.00/Yr.OBJECTIVE
To prepare the Field Force for success by providing comprehensive
customer service and training others to prepare information for
independent contractor insurance agents to quote, sell and service
clients. To provide excellent customer service in a prompt and
professional manner. To provide operator service during normal
business hours by answering and taking ownership as much as
possible of all incoming calls to the Area Service Office (ASO) in
a quick and courteous manner. To proactively research and resolve
policy issues by assisting agents and customers by phone,
face-to-face and through daily document listings and activities
reports.
RESPONSIBILITIES
Assist customers and potential customers with questions regarding
billing, insurance coverages and member benefits.
Receive, process and verify insurance and membership
transactions.
Take ownership of complaints and inquiries and proactively follow
through to resolution.
QUALIFICATIONS
Required: High school diploma or equivalent required. Associate's
degree preferred with focus on business administration, management,
insurance or finance, or equivalent experience may be considered.
One-year professional office and customer service experience
required. Proven experience training others in a professional
office environment required. Experienced computer usage and proven
skills in Microsoft Outlook, Word, Excel and PowerPoint required.
Demonstrated ability to learn new technologies required. Ability to
train field customer service representatives to a proficient level.
Active P/C license required or must be successfully obtained within
90 days of employment. Keyboarding skills with accuracy required.
Willingness to pursue continuing job-related training and education
required.
Preferred: Minimum six months' experience in insurance processing
preferred. Experience with learning management systems
preferred.
*Note: This position will start as a temporary position until a
Property/Casualty licensing is obtained. Once a license is
obtained, this position will move into an established full time
position.
PM19All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. PI128461718
Keywords: Farm Bureau Life Insurance Company of Michigan, Lansing , Regional Field Customer Service Representative, Hospitality & Tourism , Lansing, Michigan
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