Customer Service Representative

Company: Neogen Corporation
Location: Lansing
Posted on: November 18, 2021

Job Description:

It's fun to work in a company where people truly believe in what they are doing! The Neogen Corporation, a Lansing MI based leader in Food Safety products and solutions, is seeking a candidate for a Customer Service Representative for the food safety diagnostic division. The ideal candidate will be able to provide customers with expert assistance to a wide variety of questions and problems. Unlike traditional customer service roles, you will build ongoing relationships with customers through consultative relationship building. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Field inbound customer calls and initiate outbound calls to notify customer of resolved order entry issue * Order entry into CRM and Solomon from internal and external customers through inbound calls, faxes and emails. * Order entry into CRM and Solomon Process Visa/MasterCard/American Express payments Confirmation of order to customer via fax or email Track customer shipments through shipper Education and/or Experience: High school diploma or G.E.D. Come Be Part Of A Mission that Matters! From inside the farm gate to our dinner plates, Neogen protects the world's food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there - and you can be too.

Keywords: Neogen Corporation, Lansing , Customer Service Representative, Hospitality & Tourism , Lansing, Michigan