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Customer Service Representative I

Company: Dart Container
Location: Mason
Posted on: November 23, 2021

Job Description:

Provide exceptional customer service through timely and accurately entering and reviewing orders and responding and resolving customer-related questionsDay-to-Day Role: Process customer orders and respond to routine customer inquiriesCommunicate with customers and internal departments on orders status and inquiries regarding order processingUtilize customer service software to accept incoming workload and prioritize responses received from both internal and external customersConsult and keep management apprised of non-standard order requestsWith guidance from Supervisor, understand and interpret customer inquiries to determine the best options for resolutionCommunicate with customers using both written and verbal communication that is free of spelling and grammatical errorsUtilize dual computer screens to reference multiple computer programs simultaneously while researching customer inquiries and processing ordersUtilize customer notes to accurately respond to inquires and process ordersCore Skills and Qualifications: The ideal candidate must possess all of the following: High school diploma or equivalentSix (6) months of customer service experience in an office environmentExcellent verbal and written skills necessary in order to communicate to internal and external customersStrong attention to detail and accuracyAbility to independently multi-tasks when performing standard and routine processesMust be able to stay focused and engaged in a work environment that is open and activeAbility to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing prioritiesAbility to exhibit creativity and flexibility in solving customer problemsPreferred Skills and Qualifications: Six (6) months of customer service experience in a call/contact center environmentSAP experienceJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insuranceVision insuranceSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Required)SAP: 1 year (Preferred)Work Location:One locationWork Location: One location

Keywords: Dart Container, Lansing , Customer Service Representative I, Hospitality & Tourism , Mason, Michigan

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