P/C Customer Service Support Analyst

Company: Farm Bureau Mutual Insurance Company of Michigan
Location: Lansing
Posted on: January 11, 2022

Job Description:

Farm Bureau Mutual Insurance Company of MichiganJob ID: 2022-3492# of Openings: 1Location: Lansing, MICategory: Customer Service/SupportCompany Name: Farm Bureau Mutual Insurance Company of MichiganStatus: Regular Full-TimeWork Hours: Monday-Friday, 8:00 a.m.-4:30 p.m.Salary Minimum: USD $47,918.00/Yr.OBJECTIVETo represent Property/Casualty (P/C) Customer Service and Policyholder Services (PHS) on corporate and department projects, including testing and testing coordination, procedures and training. To prepare, document, and conduct training on department functions for department users. To review procedures and workflows and make recommendations for improvements, including business specifications and cost benefit analysis. To perform quality control and periodically audit P/C Customer Service functions to ensure accuracy.RESPONSIBILITIESObtain an in-depth knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software.Train and support licensed P/C Customer Service Department team members, systems, and processes.Participate in ongoing corporate and departmental projects, including managing sub-teams as needed. Learn to test and coordinate testing to ensure a smooth implementation of changes. Develop communication process for project status and progress for management and other affected personnel.QUALIFICATIONSRequired: Associate's degree required with focus on insurance, business administration, finance or management, or equivalent experience may be considered. Experience in process improvement required. Experience on project team required. Experience in computer usage and proven skills in Microsoft Office Professional Suite required. Property and Casualty Insurance License required within 90 days of hire. Willingness to pursue continuing job-related training and education required. Designations in AINS, ACS, AIS, API or AU preferred, or actively being pursued requiredPreferred: Experience in insurance domain preferred. Professional accomplishments in AICPCU programs preferred.Note: This is a remote, work from home position. Selected candidate may be required to attend a 3 week in-person training at the Home Office location in Lansing, MI. PM19All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.PI160431138

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