Supervising Examiner / Team Leader

Company: Provencher & Company, LLC
Location: Lansing
Posted on: January 12, 2022

Job Description:

A nationwide provider of property and liability claims solutions including: daily and catastrophe loss adjustment; major claim management; business interruption claims handling; and expert litigation support. As the people who know property & liability claims, they strive to provide an atmosphere of constant growth and development for their employees.

This firm's employees are innovative, dedicated, hardworking, and reliable. They are resilient, collaborative, fast-acting, and share a passion to succeed. They create a diverse, inclusive and engaged workplace where everyone can achieve their full potential and enable the company to deliver innovative, industry-leading solutions. They leverage the diversity of their colleagues and business partners, promote the diversity of thought and inclusion of ideas, and foster an environment of engagement, fairness and respect.

The company focuses on building relationships and linking people to various career paths and provide:

Competitive salary

Health and dental insurance

Paid vacations and holidays

Life Insurance And Other Benefits

Account Management:

This company uses Supervising Examiners to ensure customers' needs are fully understood and met. This approach sets them apart from the competition. This alignment and strategy enables us to achieve our company Vision: Creating a culture of community, fairness and dedication to those we serve. These include: stakeholders; associates; clients; insureds; claimants; local communities and charities. While this is costlier for an IA firm, it is generally less expensive to keep existing clients than to seek new clients to replace those that have defected because of inadequate customer service. Supervising Examiners work closely with the sales team to ensure that it is clear what products or services the client has purchased, and that those products and services fit the client's needs.

As a Supervising Examiner, you are responsible for the day-to-day management of a dedicated team of our active roster adjusters. You are the client's claim-technical point of contact, providing customer support, upselling, technical assistance and general relationship management. As a Supervising Examiner, you may be in charge of a number of smaller accounts or may focus on a few larger accounts in addition to a dedicated team of adjusters.

It is the responsibility of the Supervising Examiners to ensure all client specific instructions are followed as well as the company Claim Best Practices. Of most importance is timely, effective and accurate communication with the client that is well supported and documented. This communication is in the form of initial loss assessment following inspection, initial reserve reporting, followed by timely subsequent reports that all follow the company reporting guidelines or client specific guidelines that may supersede those of the company. Of equal importance is timely and accurate reserves that are well documented and supported.

Below is a summary of some, but not all, of a Supervising Examiner's responsibilities:

Dedicated Account Technical Manager

On-boards new clients to understand their products and claim compliance.

Prepares Client Specific Instruction Sheets for our adjusters & claim processors.

Secures applicable Forms and endorsements unique to that account, familiarizing him/herself with those coverage forms.

Ensures adjusters (at time of loss assignment) understand Client expectations.

Notifies Clients of Initial Reserves after adjuster calls from the loss, agreeing on an appropriate action plan to conclude the loss adjustment.

Report Writing.

Property & Liability Supervision

New Claim Assignment - selection of appropriate field adjuster based on type and severity of loss and ability of the field adjuster.

Provide claim direction & supervision.

Maintain Adjuster Scorecard for 360 feedback.

Adjuster Training & Development.

Report Writing.

Report Review

Ensure all reports to the client are submitted on-time. Late reports are not acceptable. If a report cannot go out on time, Supervising Examiner needs to be proactive in understanding the current status and providing same to client.

Every report should be reviewed to ensure reserves are accurate based on your review of the claim, applying your experience in the field. Reserves should represent worst-case scenario. Reserves also must be broken out by coverage line, i.e., Building, Business Personal Property, BI/EE, Law & Ordinance, etc.

Ensure all reserve increase are clearly documented as to what new information led to this reserve increase that was not originally available.

Prepare Status Reports for Adjusters unable to comply with reporting guidelines.

General Review/Analysis of Reports - Ensure the company reporting guidelines are followed for all reports, as this is part of our Brand.

Technical Review/Analysis of Reports - Peer Review.

All candidates must pass a full background check

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Keywords: Provencher & Company, LLC, Lansing , Supervising Examiner / Team Leader, Hospitality & Tourism , Lansing, Michigan