SMS-customer Service Spec I
Company: Sparrow Health System
Posted on: January 15, 2022
Positions Location: Lansing, MI
General Purpose of Job:
Responsible for supporting Customer Service goals and objectives by
interacting directly with customers to meet their needs, relay
information, provide instruction, verify insurance coverage and
resolve inquiries and issues.
This job description is intended to cover the minimum essential
duties assigned on a regular basis. Associates may be asked to
perform additional duties as assigned by their leader. Leadership
has the right to alter or modify the duties of the
Responds to incoming telephone inquiries from customers who wish to
place orders or have referrals.
Acts as primary contact to walk-in customers and meets their needs
in a professional manner.
Completes orders by selecting the appropriate product from shelf
or, if product is not readily available, contacts a Warehouse
Technician for assistance.
Verifies customer's insurance coverage and ensures related
documentation is complete.
Inputs customer and insurance information into Sparrow Medical
Supply database system.
Makes outbound telephone calls to resolve inquiries and issues
regarding insurance coverage and to obtain authorizations.
Instructs customer on appropriate use of equipment, if
Performs basic fittings (e.g., knee braces, wrist braces, diabetic
supplies, tennis elbow braces, soft neck braces)
Seeks supervisory assistance to resolve complex customer
Becomes skilled at and possesses complete understanding of all
Level 8 tasks, as required.
General understanding of product, prices and location.
Maintains showroom and product shelves in neat and orderly
Performs cash register sales, runs credit card machine and
processes payments on account.
Educates customers on Patient/Client Bill of Rights and
Responsibilities of the Patient/Client and, if applicable, ensures
customer is advised of payment due.
- Adheres to Corporate Compliance Policies, including but not
limited to current Medicare guidelines.
General Requirements Candidate must score 80% or higher on Call
Center Customer Service and Customer Service Mindset tests Work
Experience Customer Service experience in medical supply or other
health care environment preferred Education High school diploma,
GED or successful completion of 12 grades combined with continued
enrollment in early college program Specialized Knowledge and
Skills Demonstrated knowledge of database software programs; data
processing experience. Good math and organizational skills
necessary. Excellent communication skills, both verbal and written.
Familiarity with ICD 10-coding, HCPCS and medical terminology
preferred Demonstrated people-sensitive characteristics with a
genuine desire to help others
Sparrow Health System is an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
protected Veteran status.
Location: Sparrow Medical Supply
Activation Date: Friday, December 3, 2021
Expiration Date: Friday, April 1, 2022
Keywords: Sparrow Health System, Lansing , SMS-customer Service Spec I, Hospitality & Tourism , Lansing, Michigan
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