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Customer Service Representative - Full Time

Company: NeoPollard Interactive
Location: Lansing
Posted on: January 15, 2022

Job Description:

OVERVIEW SUMMARYDo you want to be part of an awesome, exciting industry and work in a dynamic, interactive workplace? This position will provide the best excitement of a start-up company with fast-paced, challenging work, tremendous growth potential and gives you the opportunity to work with a leading provider of internet lottery solutions during one of the most transformative times in the industry.NeoPollard Interactive, located in Lansing Michigan, is on the leading edge supporting new and innovative online Lottery games. We hire great people and are currently looking for entry-level, part-time and full-time Customer Service Representatives to work in our Contact Center supporting online Lottery players with Lottery purchases, withdrawals, game play, registration and other related service inquiries. In this role you will interact with customers through live instant messaging, email and telephone to enhance player experience with online Lottery games by answering questions, providing information, resolving technical issues and providing flawless customer service and basic technical support.RESPONSIBILITIESInteract with customers to provide information and to process inquiries about accounts, products and services.Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocolsRespond to and process inbound calls, real-time chat communications, emails and make outgoing callsCommunicate special marketing offers to VIP customersProvide timely feedback to company regarding service failures or customer concernsMaintain customer confidentialityAdopt and promote company valuesRemain current on all new developments and procedures regarding department and company protocols.Work according to set goals and targetsHave fun!EDUCATION AND EXPERIENCE REQUIREDHigh School diploma or equivalent, some college preferredAdvanced knowledge of computers and Windows Office ProgramsPrevious customer service experience required and contact/call center experience an assetExperienced with computers, smartphones, tablets and is able to troubleshoot internet connectivity, app, and browser issuesHighly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the dayDemonstrated accuracy with a consistent attention to detailPossess independent judgment, discretion and initiative in absence of specific directions from managementGood grammatical and typing/data entry skills with an emphasis on accuracyThrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member serviceOrganized with excellent time-management skillsPrevious technical support experience an assetAdditional premiums are paid for all hours worked during evenings 10:00 PM - 6:00 AM as well as for all hours worked on weekends. Premiums do compound.BENEFITSComprehensive Health, Vision, and Dental benefitsLife and AD Insurance401k retirement savings planPaid vacation and personal timeEmployee Assistance Program (EAP)Opportunity for career developmentBusiness casual dress codeFun & exciting work culturePollard iLottery Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: NeoPollard Interactive, Lansing , Customer Service Representative - Full Time, Hospitality & Tourism , Lansing, Michigan

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