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P/C Customer Service Specialist

Company: Farm Bureau Mutual Insurance Company of Michigan
Location: Lansing
Posted on: June 23, 2022

Job Description:

Farm Bureau Mutual Insurance Company of MichiganJob ID: 2022-3665# of Openings: 1Location: Lansing, MICategory: Customer Service/SupportCompany Name: Farm Bureau Mutual Insurance Company of MichiganStatus: Regular Part-TimeWork Hours: Monday-Friday, Saturday, 4:30 PM - 8PM M-F and 9 AM- 1 PM SaturdaySalary Minimum: USD $44,685.00/Yr.OBJECTIVETo work as a member of the Property/Casualty (P/C) Customer Service team to provide excellent customer service in a prompt and professional manner. To address policy and billing related questions and concerns from internal and external customers on all personal lines and commercial lines of business via the telephone, e-mail and website. To process billing account changes, process payments, and handle the manipulation of $2,000,000 to $3,000,000 cash allocation, distribution, and invoicing using 100-plus cash accounting reports. To train and provide support and assistance to the Associate P/C Customer Service Specialists. To preserve the Customer Service relationship, gather information and improve the overall service process. To occasionally assist management with projects, as well as represent the department as a subject matter expert.RESPONSIBILITIESMaintain advanced knowledge of the billing and banking rules and regulations such as smart pay.Maintain advanced knowledge of P/C policy rules and guidelines of contracts written by the Farm Bureau companies and their various endorsements and exclusions, as well as advanced knowledge of company procedures such as Farm Bureau advantage discount.Answer telephone, email, and chat inquiries and process transactions on all P/C products from agents, insureds, and lienholders effectively and efficiently. Handle telephone calls from multiple foreign languages, as well as interpret Farm Bureau industry language. Take ownership of complaints and inquiries and proactively follow through to resolution.QUALIFICATIONSRequired: High school diploma or equivalent required. Minimum six months' experience in insurance processing required. Previous experience using a computer or keyboarding required. Previous experience or training in telephone and written communications required. Experience in customer service activities required. Proven skills in Microsoft Office required. Designations in AINS, ACS or AIS required, or actively being pursued. Completion of Delivering Insurance Services and Principles of Property and Casualty Insurance pictorials required, or must be completed within two years of hire. Completion of Telephone Doctor training required and currently utilizing tools. P/C License required, or must be obtained within 90 days of hire.Preferred: Associate's degree preferred with focus on business administration, management insurance or finance. One year of call center experience preferred. One year of professional office experience preferred. Bilingual skills preferred. Note: This is a Part-Time position working 21.5 hours per week.Monday - Friday from 4:30 PM - 8PM and Saturdays from 9 AM- 1 PM.PM19All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.PI181352152

Keywords: Farm Bureau Mutual Insurance Company of Michigan, Lansing , P/C Customer Service Specialist, Hospitality & Tourism , Lansing, Michigan

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