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Retail Sales Associate

Company: United Wireless
Location: Okemos
Posted on: August 4, 2022

Job Description:

Job Description Position Overview: Sales Representative/Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training. Responsibilities: Builds proficiency related to serving and selling to our customers, while providing a best-in-class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology instore. Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. Approaching service and sales needs with patience, honesty, and empathy. Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate: Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. Training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. Requirements: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Desire to be a part of the game-changing T-Mobile store team. Competitive drive and confidence to succeed in a fast-paced sales environment. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. Effective at balancing customer experience and performance goals. 6 months of customer service and/or sales experience, Retail environment preferred Expectations: Keeps all aspects of the store's appearance neat, clean, and organized for customers and fellow employees. Assists in maintaining store merchandising to ensure that customers have the best in store experience possible. Strictly follows all Inventory policies and procedures to ensure all inventory is handled and processed timely and accurately. Performs all transactions with the highest integrity with the customer's needs and best interest in mind. Manages and reconciles all cash drawers following the current approved methods and procedures. Reports to all work shifts, meetings, and trainings on time, ready to work in approved attire. Clocks in and out according to company policy Benefits/Compensation: A competitive base pay PLUS monthly commissions Additional income opportunities through contests and incentives Medical/Dental/Vision/PTO for Full-Time Employees Only Discounts on products and wireless phone service Excellent career development opportunities Physical Demands: The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this position, the Retail Sales Representative is regularly required to stand and lean over, use hands and fingers, handle and feel objects, pens, use telephone, talk and hear. This person will work in a construction environment at times. Must be able to stand or sit for long periods of time. Ability to use both hands in fine, gross manipulation of small tools, such as a copier, computer, and telephone. Must have the ability to see well enough to read the handwritten and typewritten material. About PCS Mobile Solutions: PCS Mobile Solutions is proud to be one of the fastest growing T-Mobile dealers in the country The company was founded in 2006 and has since grown to operate across seven states and will continue to grow.

Keywords: United Wireless, Lansing , Retail Sales Associate, Hospitality & Tourism , Okemos, Michigan

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