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Store Manager

Company: QUALITY DAIRY COMPANY
Location: Lansing
Posted on: September 20, 2022

Job Description:

_Offering a Sign-On Bonus of $5000_ JOB SUMMARY: Maximize customer satisfaction and improve sales, oversee store personnel, oversee operations to maximize profits, enforce policies, procedures and follow through with established standards. JOB DUTIES: Maximize Customer Satisfaction and Strive to Improve Sales Set Customer Service + 1 as the priority through relationship building with our customers and staffCreate a pleasant and positive work environmentEnsure internal and external store presentation is attractive, well maintained, and clean Oversee Operations to Maximize Profits Goal setting on improvement of store operations and controllable itemsMonitor labor budget and schedule to meet store needs and control expensesEnsure store policies are being followed to minimize shrinkEnsure policy compliance on product handling, rotating, facing, stocking, vendor check-in, handling damaged goods, maintaining freshness, cooler temperature levelsMonitor store orders to increase sales and control wasteDevelop a relationship with vendor reps to support store inventory needs to increase salesAnalyze reports to spot sales trends, unusual shift activity, store problems; take-action to improveExecution of current marketing planEnsure compliance of cash handling and reporting; i.e. shift close outs, daily close out, store summaries, deposits, price changes, register auditsControl, minimize, and accurately record store expenses such as supplies, products for store use, utilities (write off sheets) Oversee Store Personne l - Select, direct, coordinate store employeesEnsure that Customer Service +1 is the priority for all store employeesSet work list, priorities and delegate tasks with appropriate follow upRecognize and follow through on training and development needs, set goals and coach to achieve goalsPrepare and review performance appraisals, ensuring they are up-to-date, fair, motivating, accurateAttend to employee concerns in a timely and appropriate mannerCommunicate upcoming events, promotions, changesEnsure policies and procedures are understood and followedPlan and post work schedule in accordance with policy, shift business, employee requests/abilities, allotted hours, anticipate needs, monitor attendance and staffingRecord payroll accurately and submit all information, and paperwork (including schedules) to payroll officeMaintain company/employee reports in a timely and appropriate mannerEncourage employee involvement through Continuous Improvement format Ensure Customer and Employee Safety: Secure Facility and Assets Ensure internal and external store areas are kept free of safety hazardsFollow policy for safeguarding keys and other company assetsEnsure understanding and compliance with liquor, safety, and health-related policiesFollow opening procedures; i.e. on time, safety/security check, review orders, store walksFollow closing procedures; i.e. orders completed, store walks, money and store securedEnsure customers and employees are treated fairly and environment is free of harassmentEnsure register procedures are followed and money levels are maintained appropriately in each register. Set Example Through Personal Conduct Follow high standards for dress and hygieneMaintain confidentiality regarding store and employee information/problemsFollow and ensure compliance with all state and federal personnel-related laws; i.e. anti-discrimination, wage and hour provisions, employee health and safety, etc.Ensure employees are treated in a fair, equal and consistent mannerFollow scheduled hours and ensure flexibility/rotationSet priorities for time management, follow through on assigned tasks and demonstrate urgencyIssue questions and problems through proper channels and instruct personnelDemonstrate desire to learn and improveSet objectives with supervisor and employees, work together to achieve desired resultsRequirementsEDUCATION: Ability to read and write for effective communication. High School Diploma or equivalent required. Basic understanding of math. Management, marketing courses (or equivalent)EXPERIENCE: Minimum of 2 years previous Retail Management experience, or on-the-job experience in a Quality Dairy store as a Shift Manager or Manager Trainee with a demonstrated understanding of the duties and responsibilities as well as follow through of policies, procedures, and standards.PHYSICAL DEMANDS Requires standing for long periods of time, climbing, bending, stretching, lifting heavy objects (up to 50 lbs.), frequent lifting of light objects, use of cash register, use of calculator, ability to read fine print (driver's license, computer printouts)MENTAL DEMANDS Concentration is required for the selection, development and training of employees; identification and resolution of problems; preparing accurate reports and appraisals; goal setting; servicing customers.WORKING CONDITIONS Exposure to temperature extremes (cooler stocking, outside cleaning). Requires frequent standing. Requires frequent shift (or schedule) rotation.RESPONSIBILITY Requires judgment and decision making; ability to implement and ensure compliance of approved policies; making customers number one priority, directing the work of others; maintaining cost control, sales improvement, profit improvement, shift coverage; and preparing, analyzing and submitting paperwork.This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instruction and to perform any other duties as requested by his or her supervisor.Job Type: Full-timePay: $42,000.00 - $45,000.00 per yearBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insuranceWork Location: One location

Keywords: QUALITY DAIRY COMPANY, Lansing , Store Manager, Hospitality & Tourism , Lansing, Michigan

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