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Team Leader Customer Experience

Company: Teleperformance USA
Location: Lansing
Posted on: September 21, 2022

Job Description:

Overview:
Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures
Responsibilities:
- Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics
- 80% of your day will consist of coaching and educating agents on how to improve their performance
- Create an environment focusing on fun, enthusiasm

Keywords: Teleperformance USA, Lansing , Team Leader Customer Experience, Hospitality & Tourism , Lansing, Michigan

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