Travel Agent - Lansing, Michigan

Company: AAA Southern New England
Location: Lansing
Posted on: September 21, 2022

Job Description:

Introduction

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.

Overview

About ACG

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Compensation

The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!

Responsibilities

Job Description

Travel Agent The Auto Club Group Lansing, Michigan



What you will do:

The Auto Club Group is seeking prospectiveTravel Agentswho can generate new sales, retain existing members and grow ACGs overall book of business through our multiple product offerings. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 13+ million members.



In this position, you will have the opportunity to:

* Sell company travel products, including actively soliciting and promoting new business, with primary emphasis on tours and cruises.
* Actively participate in branch/regional level company or vendor sponsored sales events.
* Solicit travel sales through outbound prospecting activities.
* Develop and maintain personal trade clientele and obtains referrals from existing clientele.
* Provide professional guidance and counsel to customers regarding their travel requirements.
* Promote/sell preferred vendors products and services.
* Offer ancillary products (hotel, car, TRIP insurance, travelers cheques) to enhance the primary travel purchase.
* Advise customers of various travel conditions including customs, immigration and inoculation requirements, hygienic practices, and cancellation/change penalties.
* Close the sale by utilizing appropriate sales techniques, including trading customer up to higher yield suppliers.
* Consummate sales by making necessary travel arrangements to include reservation, collection of money, and processing of documents.
* Receive and resolve customer complaints.
* Maintain specified production standards and achieve revenue goal assigned by branch management.
* May oversee the daily travel operation in an assigned location.

With our powerful brand and the mentoring we offer, you will find your position as aTravel Agentcan lead to a rewarding career at our growing organization.



How you will benefit:

* Our Auto Club GroupTravel Agentsearn a competitive annual base salary ofup to$31,000plus commissions
* Travel Agents receive 100% backing from one of Americas most trusted brands to include paid training and generated leads
* Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
* 401k Match
* Medical
* Dental
* Vision
* PTO
* Paid Holidays
* Tuition Reimbursement



#LI-TT1

Requirements

Qualifications

Were looking for candidates who:



Education:

* Successful completion of an approved travel school or substantial experience as a travel agent

Experience:

* Planning and booking domestic and international travel itineraries to include computerized airline ticketing, cruises, tours, hotels, car rental, and related travel products

Knowledge of:

* Sales techniques
* Market availability of travel products
* Travel conditions including customs, immigration and inoculation requirements, hygienic practices, political situations, monetary restrictions, and cancellation/change penalties
* Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N.
* International Association of Travel Agency Network)

Ability to:

* Sell travel products
* Operate computerized reservation system equipment at required operating levels
* Communicate effectively in the work environment and with the public
* Perform basic mathematical calculations including percentages to complete travel sales transactions
* Solicit travel client prospects
* Present travel program offerings to groups of people
* Work irregular hours

Successful agents will possess effective communication skills, strong phone sales, prospecting skills, ambition, motivation and drive!



What its like to work for us:

We serve our members by making their satisfaction our highest priority. We do whats right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.



Who we are:

The Auto Club Group helps AAA Members enjoy lifes journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

* Long-term, sustainable, profitable growth
* AAA Membership growth and renewal
* Operational excellence
* Become the flagship club of the AAA Federation

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.



The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Keywords: AAA Southern New England, Lansing , Travel Agent - Lansing, Michigan, Hospitality & Tourism , Lansing, Michigan