Shift Manager- Full Time #11, W. Holmes

Company: Quality Dairy Company
Location: Lansing
Posted on: September 22, 2022

Job Description:

Description

Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to exceed expectations providing service and products that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.

Position Summary:

Act as the Store Manager in his/her absence. Oversee work of shift personnel as assigned. Maximize customer satisfaction, sales and profit.

Job Responsibilities:

Maximize Customer Satisfaction and Sales Improvement by delivering Customer Service +1

• Provide quick, friendly service, with a welcoming smile
• Ensure staff is customer service focused
• Organize time of self and others to ensure Customer Service Plus One
• Suggest additional and promotional items /suggestive selling
• Create a pleasant and positive work environment
• Handle customer's questions, complaints and concerns quickly and appropriately
  
  Oversee the Work of Shift Personnel
  
  • Treat Associates fairly and consistently
  • Orient, train and develop new Associates and retrain existing Associates, to improve individual and store performance
  • Prioritize duties, manage time of self and shift personnel Oversee store cleanliness and conditions, inside and out by performing continuous store
  • Ensure alcohol, tobacco, lotto and instant lottery sales are appropriately handled
  • Ensure shift coverage, making special arrangements if necessary
  • Communicate shift activities or concerns to Store Manager and fellow Shift Managers
  • Maintain displays and product presentation; suggest merchandising improvements
  • Willing to work flexible hours when needed
    
    General Duties and Operations
    
    • Enter orders/variances in system accurately and assist with build to's
    • Perform stocking, cleaning, and cashier duties as needed on the shift
    • Follow policy on cash handling/reporting
    • Perform shift and daily opening/closing activities
    • Perform Vendor check-in procedures
      
      Safety and Security
      
      • Ensure internal and external store areas are kept free of safety hazards
      • Ensure security monitoring is running and operating properly
      • Correct and report any safety or security violations, concerns,
      • Follow food safety guidelines
        
        Personal Conduct
        
        • Model outstanding behaviors for others on their shifts
        • Follow through on assigned tasks, demonstrate urgency in task completion
        • Maintain confidentiality of store personnel and operation
        • Follow and enforce all policies: dress code, attendance,
          
          Relationships:
          
          Store Manager:
          
          • Immediate supervisor
          • Consult regarding policy and procedures, problems and questions
          • Keep informed of changes and activities in store, company, competition
          • Communicate regarding store Associates; training progress/deficiencies, successes or concerns
          • Exchange ideas
            
            Supervisor
            
            • Inform of any problems or questions, if unable to reach Store Manager
            • Inform of questions/problems which were not resolved by Store Manager
            • Consult if there is an unresolved problem/concern with Store Manager
            • Exchange ideas
              
              Operations Manager/Department Heads
              
              • Communicate as needed to ensure effective, efficient operations
                
                Customer Service Representatives/Other Store Personnel
                
                • Coordinate activities to assure customer service and task completion
                • Hold accountable for company policy and procedures
                • Train to become proficient and comfortable in position
                • Provide assistance and encouragement
                  
                  Essential Skills, Abilities and Physical Demands:
                  
                  • Ability to communicate effectively orally and in writing with customers and Associates
                  • Ability to work without close supervision
                  • Ability to work with and through other people
                  • Judgment and decision making to handle questions or problems relating to people, equipment, products, etc.
                  • Ability to read, follow and implement policies, procedures and programs
                  • Awareness of merchandising, safety/security and personnel issues which need attention
                  • Ability to adapt to changing circumstances, personalities and shifts
                  • Work flexible hours, mostly afternoon, evening or midnight shifts
                  • Perform accurate data entry of sales transactions using a touch screen monitor
                  • Ability to handle cash transactions and return proper change
                  • Ability to read fine print and decipher details in checking ID for age restricted sales
                  • Handle multiple priorities quickly and effectively
                  • Standing without sitting for 6-10 hour shifts (sitting only for a break of up to 20 minutes)
                  • Stooping/kneeling to floor level, climbing, bending and stretching above chest level
                  • Lifting/moving up to 25 pounds on a regular basis
                  • Lift and organize cases of milk and other containers weighing up to 50 pounds one or more times per shift
                  • Repetitive arm/wrist movement in scanning items and dipping ice cream
                  • Working in temperature extremes for extended periods (cooler approximately 40 -, shoveling snow, cleaning in winter and summer)
                  • Bend and scoop hard ice cream from bulk containers for preparation of cones
                    
                    Education/Experience Requirements:
                    
                    • High School Diploma or equivalent
                    • Minimum of 90 days as Quality Dairy Customer Service Representative or six (6) months prior management experience
                    • Completion of Customer Service Representative Training
                    • Completion of Shift Manager Development and Certification Program
                      
                      This Job Description in no way states or implies that these are the only duties to be performed. Associates will be required to follow any other instructions and to perform any other duties as requested by the supervisor.

Keywords: Quality Dairy Company, Lansing , Shift Manager- Full Time #11, W. Holmes, Hospitality & Tourism , Lansing, Michigan