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Senior District Manager - Branch Network (Northeast - Great Lakes)

Company: Grainger
Location: Michigan Center
Posted on: January 23, 2023

Job Description:

Senior District Manager, Branch Network (Northeast - IN, MI)

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working -, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today!

You will report to a Director, Branch Network and relocation assistance is available for this role. The branch markets for this role are in Michigan and Indiana and this role would be based in one of the states.

You Will:

  • Responsible for implementing Company strategy at a district level within the branch network.
  • Lead assigned branches in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction
  • Lead leaders to become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for all customer interactions within aligned branch locations.
  • Build strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition.
  • Lead Branch Leaders in their understanding, implementation, and execution of performance, operational excellence and Grainger values.
  • Collaborate across Sales, KeepStock, Supply Chain, and other channels to ensure operational excellence and exceeding customer expectations.
  • Provide leadership on analyzing and managing the district by balancing cost and service to achieve customer satisfaction.
  • Work with branch leaders to identify potential solutions for growing counter and will-call sales volume.
  • Lead branch leaders in the development of flawless counter and will-call customer execution.
  • Provide leadership and coordination of special local market services.
  • Analyze and manage district customer satisfaction levels and district level branch real estate decisions.
  • Collaborate with Internal Audit on compliance issues and process improvements.
  • Ensure the support of sales growth through flawless execution of counter and will-call transactions
  • Builds and fosters a strong continuous improvement culture within the district by challenging the status quo, making problems visible and promoting tools/ methodologies to identify and reduce waste to build standardization and operational excellence within the region.
  • Select, develop, coach, train, and retain a diverse leadership team
  • Identify and develop future leaders and strong contributors through the use of Performance Excellence and succession planning.
  • Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement.

    You Have:

    • Bachelor's degree required
    • 5 -7 years of Customer Service/Retail leadership experience
    • Strong business and financial acumen. Capable of understanding financial and economic concepts to perform the necessary tactical assignments
    • Continuous Improvement mindset and the ability to teach process control
    • Ability to coach, lead, motivate, develop leaders and high- performance teams and inspire results through others
    • Demonstrates the ability to lead initiatives, manage large scale projects and execute change leadership
    • Comfortable in operating in a matrix environment with Sales, Keepstock and Warehouse partners.
    • Able to facilitate the alignment of cross-functional groups
    • Must have excellent presentation skills, strong customer focus
    • Travel is required at least 50% to your markets.

      Rewards and Benefits:

      With benefits starting Day One, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

      • Medical, dental, vision, and life insurance plans
      • Generous paid time off (PTO) and 6 company holidays per year
      • Automatic 6% 401(k) company contribution each pay period
      • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
      • A comprehensive set of emotional, financial, physical and social wellbeing programs

        DE&I Statement:

        We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Keywords: Grainger, Lansing , Senior District Manager - Branch Network (Northeast - Great Lakes), Hospitality & Tourism , Michigan Center, Michigan

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