Baker
Company: Rensko Holdings
Location: Dewitt
Posted on: January 27, 2023
Job Description:
Baker
Tim Hortons Baking Program
- Follows the guaranteed Always Fresh procedure to ensure
products are always fresh and always accurate; adheres to product
shelf life standards to ensure the best quality product is
available to guests
- Delivers consistent and outstanding Customer Service by
maintaining a showcase that is appealing for guests and contains
the minimum quantity and variety standards to ensure proper product
selection is available
- Enhances the Customer Service experience through friendly
attitude, attentive behavior and following the S.E.T. Principles:
Smile, Eye Contact, Thank You
- Helps support speed of service targets by working quickly and
efficiently to fill orders and meet customer needs in the
restaurant and drive thru
- Promptly executes service recovery for any Customer Service
concerns or complaints by making it right with the guest,
regardless of involvement in the issue
- Listens carefully to Customer Service concerns and apologizes
for the experience in the case of a complaint
Restaurant Operations
- Follows all Operations standards and guidelines for preparation
of products and operation of equipment, according to training and
operational materials provided
- Monitors fridge and freezer product inventory and submits order
quantities
- Prepares all products as required, minimizing food waste
through the production of smaller quantities of food more often
throughout the day; records prepared items and waste on the
production sheet
- Receives and responds to showcase and product needs from the
Restaurant Front
- Assists in serving guests in the Restaurant Front when
necessary
- Regularly takes temperatures of the required products, fridges
and freezers and records information in the Time & Temperature
Log
- Cleans and maintains the production area in the restaurant
Policies & Procedures
- Follows all restaurant policies, procedures and standards
- Supports a clean environment that is ready for rush periods and
time-sensitive requests through regular clean up, organization and
stocking of the kitchen
- Follows proper hand washing techniques and all sanitation
guidelines; completes all sanitation tasks as outlined by the
Restaurant Management team
Health & Safety
- Works in compliance with occupational health and safety
legislation
- Knows, understands and follows safe work practices and
procedures
- Uses or wears personal protective equipment or clothing as
required
- Reports all injuries/illnesses, accidents, unsafe conditions,
security incidents and any contravention of health and safety
legislation, policies and procedures to the Restaurant Manager or
Restaurant Owner
- Does not operate any equipment, machine, device or thing, or
otherwise work in a manner that will endanger anyone
Keywords: Rensko Holdings, Lansing , Baker, Hospitality & Tourism , Dewitt, Michigan
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