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Customer Advocate/Customer Service

Company: Safelite
Location: Lansing
Posted on: March 16, 2019

Job Description:

This organized and energetic role delights internal and external customers with a Service Mindset, Can-do Attitude and Caring Heart -- delivering a seamless and memorable experience during every interaction. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. ESSENTIAL ACTIVITIES:

  • Warmly welcomes in-shop customers, while applying a Customer Driven approach when handling incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Proactively resolves customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
  • Breezes happily through administrative tasks such as handling buyouts, invoices work orders, managing deleted work orders and processing credit memos and rebills.
  • Eagerly reviews orders from the national contact center, and handles dealer part orders and special accounts.
  • Keeps all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information. REQUIREMENTS:
    • 1-3 years telephone operations or business administration experience required
    • High School diploma or equivalent required
    • Knowledge of customer service and administrative protocols
    • Ability to provide world class customer service
    • Ability to adjust and respond to a fast-paced operation
    • Skilled in various customer service arenas, with experience in a contact center setting
    • Ability to travel up to 10% Apply now! We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. Learn more.

      Keywords: Safelite, Lansing , Customer Advocate/Customer Service, Hospitality & Tourism , Lansing, Michigan

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